Sales Apprentice

ArcelorMittal Distribution Solutions UK Ltd

Manchester (M38 9ST)

Closes on Wednesday 14 January 2026

Posted on 1 December 2025

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Summary

The apprentice will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance. In-depth training will be provided in all sales areas.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00 am – 5.00 pm, 60 minutes unpaid break daily.

35 hours a week

Start date

Monday 26 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
  • Assist with the collation of Test Certificates daily.
  • Raise sales orders and pass onto production planning for allocation and planning.
  • Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
  • Engaging with new customers and contacts.
  • Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently, i.e. orders, reply to enquiries related to lead times and stocks whenever appropriate.
  • Highlight to line manager any stock problems that arise.
  • Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
  • Any other duties as required by the business.

Where you'll work

ArcelorMittal Distribution Solutions UK Ltd
Avis House
Highfield Road Little Hulton
Manchester
M38 9ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

On the job training. In-depth training will be provided in all sales areas.

Requirements

Essential qualifications

GCSE in:

  • English (grade Pass)
  • Maths (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working
  • Punctual
  • Conscientious

About this employer

ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. Offering comprehensive range of steel grades and services bespoke service solutions to meet specific needs.

Company benefits

  • Company pension scheme
  • Life Assurance 4 x salary

After this apprenticeship

On successful completion of Year 1 (Customer Services L2), then a second year may be offered (Customer Services L3).

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000003048.

Apply now

Closes on Wednesday 14 January 2026

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