Sales Support Apprentice

etiCloud Ltd

Sheffield (S8 0XF)

Closes on Friday 30 January 2026

Posted on 28 November 2025

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Summary

This role is pivotal in supporting the sales function by coordinating sales documentation, preparing compelling sales proposals, and providing general administrative support to the smooth operation of the department.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  NMW for apprentices reviewed in line with NMW and also an annual pay review based on performance.

• Training course: IT technical salesperson (level 3)
• Hours: Monday to Friday, 8 hours per day, 40 hours per week. Typically, 8.30am - 5.00pm, with 30 mins lunch.

  40 hours a week

• Start date:

  Sunday 1 February 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Sales Documentation Management

• Maintain and update sales templates, presentations, and collateral.
• Ensure all documentation is accurate, branded, and aligned with company messaging.

Proposal and Tender Support

• Collaborate with sales and marketing colleagues to build tailored sales proposals and tender responses.
• Coordinate input from various departments to ensure timely and high-quality submissions.

Sales Administration

• Support the Sales and Marketing Director with diary management, meeting coordination, and follow-ups.
• Track and manage sales enquiries, CRM updates, and pipeline reporting.
• Assist with onboarding new clients and preparing welcome packs.

Team Coordination

• Act as a central point of contact for internal sales queries.
• Liaise with marketing to ensure alignment on campaigns and lead generation activities.

Where you'll work

Unit 2
Broadfield Court
Sheffield
S8 0XF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REMIT GROUP LIMITED

Training course

IT technical salesperson (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
• Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
• Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
• Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
• Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
• Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
• Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
• Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
• Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
• Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
• Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
• Logical and creative thinking skills
• The ability to interact effectively and professionally with a range of different types of customer
• Ability to think analytically and to solve problems
• Ability to work independently and to take responsibility
• Ability to work with a range of internal and external people
• Ability to communicate effectively in a variety of situations
• Ability to operate in a secure manner

Training schedule

Remote and office based online learning and on the job learing and assessments. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

About this employer

etiCloud - Delivering tomorrow's technology, today.. Data security is more important than ever. That's not going to change. So you need a company that understands your business needs, and that you can trust to take care of them. But you don't have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation. Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure. We're equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach - one of the reasons we've built, and continue to build, our business on referrals.

https://everythingthatis.cloud/ (opens in new tab)

Company benefits

You'll be supported every step of the way in a friendly, professional environment where your development matters.

After this apprenticeship

Progress into a Sale Support / pre sales role or into a Business Development role. 

Ask a question

The contact for this apprenticeship is:

REMIT GROUP LIMITED

The reference code for this apprenticeship is VAC2000003012.

Apply now

Closes on Friday 30 January 2026

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