IT Support Engineer Apprentice (Cutter Project Ltd)
CUTTER PROJECT LTD
London (WC2A 2JR)
Closes on Monday 5 January 2026
Posted on 28 November 2025
Contents
Summary
To assist in implementing and supporting bespoke IT solutions on behalf of the company. To be an effective and efficient asset in learning the technologies and processes that enable Cutter to provide unparalleled support and service to the entire customer base.
- Wage
-
£15,704 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday-Friday, 9am-6pm with an hour’s lunch.
40 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To learn from the company’s Systems Engineers and Solutions Architects to develop the skills required to support technologies across the company’s customer base, and to become knowledgeable in all the tools and solutions required to deliver that support effectively.
- To assist in the provision of IT helpdesk support to customers through our main communicative mediums of ticket/helpdesk system, email, telephone, and on-site.
- To assist the company’s Systems Engineers and Solutions Architects in their roles to ensure the effective and timely delivery of support.
- To proactively manage and communicate own workload effectively, liaising with the Support Manager and other colleagues to ensure customers receive timely support and target SLAs are met.
- To assist in the maintenance and development of company documentation, ensuring solutions are documented sufficiently for any engineer to support.
- To undertake company provided training and proactively seek out your own learning opportunities to develop new skills. To share that knowledge internally to ensure best practice is adopted throughout the company and that value for money is achieved from continued professional development.
- To continually develop knowledge within IT to work towards acquiring the requisite skills and knowledge of a Systems Engineer.
Just one addition needed – as the role is fully remote, the candidate needs to be able to provide a home office workspace and suitable internet connection. We will provide pretty much everything else (laptop, screens, peripherals, software, access, etc.). We typically put this in our own adverts as:
Access to a reliable broadband connection at home (5Mbps or better).
Suitable environment at home to work from, including space to run multiple monitors.
Where you'll work
7 Bell Yard
London
WC2A 2JR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Passion for technology
- Self motivated
- Proactive communications
- Positive attitude
Other requirements
<p>Other Information:</p> <ul> <li>On successful completion of the probationary period, private medical insurance, wellness days (12 per annum), company pension scheme</li> <li>Work from Home</li> <li>There may be a requirement to travel to a central place for a couple of meetings per year, getting the team / company together</li> </ul>
About this employer
The Cutter Group of companies is one of the world’s leading suppliers of virtualized computing solutions. Our aim is to deliver cutting edge expertise in providing sustainable, cost-effective solutions and services delivering optimized performance of IT infrastructures. Headquartered in the UK, with a subsidiary in Cyprus, the Group’s reach is far and wide. The Group has wide ranging experience across multiple sectors, including education, local and national government, financial services and many others. We have a very strong reputation with a proven track record in delivery having influenced hundreds or thousands of users across an extensive and diverse range of virtualized environments worldwide. Formed in 2005 Cutter has established a reputation as a market leader in the design, deployment and support of virtualized solutions in both the desktop and data center environments. Cutter’s architects and engineers are recognized as leading technical experts in both desktop and server virtualization. We work closely with technology provider’s technical and development teams to ensure that our customers benefit from all the advantages this technology offers, and we are often engaged in supporting large scale and complex deployments all over the world. Our position as the leading technical experts in this technology has led us to develop a unique business model and Cutter has developed a thriving international business. Our remote deployment and management capabilities for virtualized solutions enable us to support customers and other technology partners anywhere.
After this apprenticeship
- Ideally, they will have worked f2f with colleagues previously. Doesn’t matter what industry: warehouse, hospitality, office, retail, etc.
- They are happy to see candidates without work experience if their passion for tech shines out of them!
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC2000003009.
Apply now
Closes on Monday 5 January 2026
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