IT Apprentice
NO FUSS IT LTD
Crown Business Park, 2D, Cowm Top Ln, Queensway (OL11 2PU)
Closes in 19 days (Thursday 25 December 2025)
Posted on 28 November 2025
Contents
Summary
This is your chance to join a busy IT service desk team as an ICT Apprentice, gaining hands-on experience while working toward a nationally recognised qualification. You’ll learn how to provide technical support, troubleshoot issues, and deliver outstanding customer service across a wide range of technologies.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
40 hours a week
- Start date
-
Friday 26 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an ICT Apprentice, you will be the first point of contact for IT support queries.
You’ll help resolve hardware and software issues, assist users with IT equipment, and learn how to manage tickets and escalate complex problems.
Every day will bring new challenges and opportunities to develop your skills.
Key Responsibilities:
- Provide 1st line technical support via phone, email, and live chat
- Maintain a high level of customer service and follow service management principles
- Take ownership of user problems and proactively resolve issues
- Log all calls and maintain accurate records of hardware and software problems
- Respond to client enquiries and assist with troubleshooting
- Support users with training and advice on IT equipment
- Escalate complex issues to senior team members when necessary
- Liaise with external technical support when required
Where you'll work
Crown Business Park, 2D, Cowm Top Ln, Queensway
OL11 2PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Based on Queensway in Rochdale, just off the M62, our office has free on-site parking
More training information
Why Join Us:
- Gain a nationally recognised qualification in ICT
- Learn from experienced professionals in a supportive environment
- Opportunity to progress to Level 4, 5, and 6 apprenticeships (up to degree level)
- Exposure to a wide range of technologies and real-world projects
- Free on-site parking
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Driver desired
About this employer
No Fuss IT is a managed IT support company based in Rochdale, we work with small, medium and enterprise companies throughout the UK to provide additional IT support and fully managed services.
This includes technical support via our IT Help Desk, support with Cloud Servers, Networking and cloud applications such as Microsoft 365, AWS and more.
After this apprenticeship
- As you progress through your apprenticeship, you will have the opportunity to learn and become qualified in other applications from our vendors such as Veeam, with the added opportunities of a Level 4, 5 and 6 apprenticeship to degree level
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000003001.
Apply now
Closes in 19 days (Thursday 25 December 2025)
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