Apprentice Crew Member
McDonald's - Shepherds Bush - 88/90 Uxbridge Road - 0011 - F
88/90 Uxbridge Road (W12 8LR)
Closes on Friday 2 January 2026
Posted on 28 November 2025
Contents
Summary
Jump into a fast-paced, high-energy role where no two days are the same! As an Apprentice Crew Member, you'll be the friendly face of McDonald's-preparing great food, delivering top-tier service, and creating memorable moments for every customer.
- Wage
-
£15,241 a year
- Training course
- Food and beverage team member (level 2)
- Hours
-
30 hours per week, on a shift pattern basis, weekends are a must. Exact shift patterns to be confirmed.
30 hours a week
- Start date
-
Friday 9 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Crew Member, you'll quickly become part of a team, or 'Crew', that works together to provide the best, quick service, and a great family restaurant experience. If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role.
You'll be working in our fast-moving, high-energy environment and we're looking for a genuine smile plus an ability to connect with customers!
When working in a McDonald's restaurant, you will have to do a number of regular tasks, many which follow set procedures. Your tasks will include:
- Preparing every customer's food and drink to a gold standard.
- Making the customer's experience special - adapt to each customer's needs, be patient and welcoming.
- Keeping up to date with knowledge on our food and promotions.
- Completing tasks and activities in line with training/SOCs, company guidelines and management direction.
- Adhering to McDonald's standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.
- Taking responsibility for your training in all areas; looking for opportunities to improve and develop.
- Following the 'Fix Up, Work Sharp' guidelines and taking pride in your personal appearance.
What your apprenticeship will offer:
- You'll work towards the Food and Beverage Team Member Apprenticeship Level 2, over the duration of 15 months.
- You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Teams.
- The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.
- You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.
- They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.
Benefits:
- Holiday pay
- Pension scheme
- Flexible working
- Free staff meals & employee discounts on selected McDonald's food
- Opportunities for training and development
- Discounts at major high street retailers
- Exclusive employee competitions
- Uniforms
Our customers come from all walks of life and so do we. We are proud of our McFamily which includes people from a wide variety of backgrounds, all offering something unique to our company. If you share our passion for delivering great customer experience, you will find a home at McDonald's!
Where you'll work
88/90 Uxbridge Road
W12 8LR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Food and Beverage Team Member Apprenticeship Level 2 Functional Skills Level 2 in maths and English (if required)
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
Other requirements
The key dates provided should be used as a guide only, if the position is filled, the vacancy will close.
About this employer
McDonald's employees come from all walks of life but share a common approach: positivity. Because we're not just a collection of restaurants. We're a team; a community that supports one another. We move fast at McDonald's. Whether we're serving our customers or helping our people build their futures. Let's be part of something together.
After this apprenticeship
- Once you've successfully completed this apprenticeship there are many opportunities to develop and have a rewarding career, with progression opportunities into Supervisor and Management roles
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000002984.
Apply now
Closes on Friday 2 January 2026
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.