Customer Services Apprentice
GSC SERVICES LTD
Witham St Hughs (LN6 9BJ)
Closes in 9 days (Friday 19 December 2025 at 11:59pm)
Posted on 3 December 2025
Contents
Summary
Provide front-line customer support in a fast-paced logistics environment, coordinating shipment information and communicating with customers and partners. Handle enquiries, process documents, track deliveries, and resolve issues while building strong skills in communication, problem-solving, and logistics systems.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday - 40 hours on a pattern to be agreed.
40 hours a week
- Start date
-
Tuesday 20 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include, but will not be limited to:
- Handle incoming customer enquiries via phone and email in a polite and professional manner.
- Process customer enquiries accurately and update information in company systems.
- Track and monitor shipments, keeping customers informed of progress or delays.
- Communicate effectively with operations and other departments to coordinate deliveries.
- Assist in resolving delivery issues and complaints promptly and effectively.
- Maintain accurate records of customer interactions and transactions.
- Support the wider customer service and logistics teams with administrative duties.
- Participate in training and development activities to gain a recognised business administration qualification.
Where you'll work
Unit 5 Electric Avenue
Swinderby Ind Estate
Witham St Hughs
LN6 9BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LINCOLN COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist.
- A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
- This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
More training information
Course outline:
https://skillsengland.education.gov.uk/apprenticeships/st0071-v1-2
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
About this employer
A fully independent, national division that can deliver your goods anywhere in the UK with dedicated staff monitoring its progress. We are a member of the UPN pallet network and APC parcel network.
After this apprenticeship
We are a growing company with lots of opportunities for progression within the customer services team or a shift to sales, operations or finance over time as skills develop.
Ask a question
The contact for this apprenticeship is:
LINCOLN COLLEGE
The reference code for this apprenticeship is VAC2000002971.
Apply now
Closes in 9 days (Friday 19 December 2025 at 11:59pm)
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