Business Admin Apprenticeship

VIAMASTER TRAINING LTD

CASTLEFORD (WF10 5PZ)

Closes in 14 days (Monday 15 December 2025 at 11:59pm)

Posted on 28 November 2025

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Summary

Develop your career in the transport and logistics industry with a hands-on apprenticeship combining practical experience and professional development. As an administrator, you'll play a vital role in supporting training operations, ensuring smooth scheduling, accurate record-keeping, and excellent customer service.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Pay reviewed every 3 months

• Training course: Business administrator (level 3)
• Hours: Monday – Friday 08:00 – 16:30.

  40 hours a week

• Start date:

  Monday 5 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Book in training
• Servicing stakeholder accounts
• Marketing
• Taking payment
• Using our CRM to book in customers and track training including other systems relating to courses
• Dealing with the DVSA and different awarding bodies
• Ensure paperwork is compliant
• Answering and making phone calls
• Responding to email enquiries
• Creating trainer supporting documents
• Preparing classroom paperwork
• Meeting and greeting learners
• Supporting trainers with general admin duties
• Photocopying, scanning, laminating, shredding, filing

Where you'll work

ALTOFTS LANE
CASTLEFORD
WF10 5PZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF YORKSHIRE EDUCATION GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The L3 Business Admin apprenticesip is delivered on MIS Teams bi weekly. The apprentice will also be assigned an assessor who will support and guide the apprentice through their apprenticeship. 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Analytical skills
• Team working

Other requirements

Required to be flexible. Working in the transport sector with a working yard. Invigilation duties.

About this employer

Why Viamaster Training? We’re a leading provider in transport and logistics training, offering a friendly, professional environment where your career can thrive. This is your chance to build a future in a growing industry with endless opportunities

https://www.viamaster.co.uk/ (opens in new tab)

Company benefits

Opportunity to become a permanent member of staff.

After this apprenticeship

Opportunity to become a permanent member of staff.

Ask a question

The contact for this apprenticeship is:

HEART OF YORKSHIRE EDUCATION GROUP

The reference code for this apprenticeship is VAC2000002921.

Apply now

Closes in 14 days (Monday 15 December 2025 at 11:59pm)

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