Credit Controller Apprentice Level 2
EVOLVE ENERGY SUPPLY LIMITED
LANCASHIRE (FY8 5FT)
Closes in 9 days (Friday 12 December 2025)
Posted on 28 November 2025
Contents
Summary
Kickstart your finance career with Evolve Energy, a leader in sustainable energy solutions! We're on the hunt for a Credit Controller Apprentice to join our Lytham HQ and learn the ropes of credit management while helping businesses achieve their sustainability goals.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Credit controller and collector (level 2)
- Hours
-
Monday - Friday 9am - 5pm
37 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Credit Controller Apprentice, you will:
- Support the credit management process, ensuring timely invoicing and collections
- Liaise with internal teams and customers to resolve queries efficiently
- Maintain accurate financial records and reporting
- Develop your skills in finance, customer service, and energy sector operations
Where you'll work
JUBILEE HOUSE
EAST BEACH
LYTHAM ST ANNES
LANCASHIRE
FY8 5FT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CSA (SERVICES) LTD
Training course
Credit controller and collector (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
- Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
- Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
- Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
- Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
- Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
- Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.
Training schedule
Credit Controller and Collector Level 2.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Number skills
- Analytical skills
- Team working
- Initiative
About this employer
Be part of a company transforming the energy sector and driving sustainability.
At Evolve Energy, we’re not just another energy company, we’re industry leaders helping businesses navigate the path to decarbonisation. With decades of expertise, we bring clarity and innovation to the complex Industrial & Commercial (I&C) energy sector.
We work with some of the UK’s most exciting brands across retail, leisure, manufacturing, luxury hotels, tech, and beyond, helping them achieve their sustainability goals. From flexible trading and billing to energy strategy, our solutions go beyond the basics to create real impact.
We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
https://www.evolve-energy.com/ (opens in new tab)
Company benefits
Opportunities to grow and develop your career. Regular recognition and reward programs. Free refreshments & breakfast. Sick pay scheme. Employee discount scheme. Company pension. Volunteering days. Social events.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This apprenticeship offers excellent long-term prospects. While a permanent role is not guaranteed, Evolve Energy aims to retain successful apprentices where possible. If a suitable role is available upon completion, you may be offered continued employment and further development opportunities.
Ask a question
The contact for this apprenticeship is:
CSA (SERVICES) LTD
The reference code for this apprenticeship is VAC2000002782.
Apply now
Closes in 9 days (Friday 12 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.