Communications Assistance Apprentice FTC 16 months
Which?
LONDON (NW1 4DF)
Closes in 5 days (Wednesday 3 December 2025)
Posted on 26 November 2025
Contents
Summary
Are you passionate about writing and finding innovative ways to tell colleagues stories? Someone who is organised and keen to develop your skills within internal communications?
- Wage
-
£24,933 a year
- Training course
- Public relations and communications assistant (level 4)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
35 hours a week
- Start date
-
Sunday 1 February 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Managing the Internal Communications mailbox, responding to queries and escalating any questions to the wider Internal Comms team where relevant
- Supporting the delivery of internal events, working closely with the Senior Internal Comms officer and Events team lead to plan content, encourage staff attendance and gather post-event evaluation
- Managing some of our internal channels; working closely with the Senior Internal Comms officer to source, update content and evaluate these channels; recommending improvements
- Working closely with the team to understand the requirements from different functions and support delivery of communications activity where required
- Providing support for any other activities needed within the team, as directed by the Senior Internal Communications Manager
- Work closely with the Senior Internal Communications Manager to develop evaluation methods for their areas of work and support overall IC reporting
Where you'll work
CONSUMERS ASSOCIATION LTD
2 MARYLEBONE ROAD
LONDON
NW1 4DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JGA LIMITED
Training course
Public relations and communications assistant (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use IT systems and software to support campaigns.
- Build stakeholder relationships and present to them in both formal and informal settings.
- Support campaigns by undertaking tasks such as desk research, event co-ordination, and database management to ensure compliance with agreed service or performance levels.
- Produce written content such as news releases, articles, social media content, bulletins, and blogs, that is accessible to meet the needs of different audiences and channels.
- Able to adapt communication styles as appropriate to the audience.
- Support the production of non-written content such as film production management, producing short user generated style content, live video streaming, social image creation, and infographic production.
- Distribute content using social media channels.
- Use qualitative and quantitative research to analyse and evaluate public relations and communications activities and present findings to project stakeholders.
- Analyse and interpret complex subjects through different communication channels and identify areas for improvement.
- Input to and review communications programmes and plans with a focus on environmental, social and governance (ESG) principles within their organisation's procedures.
- Undertake risk assessment and provide information to support stakeholder planning and strategy.
- Plan and deliver engagement activities for stakeholders, such as curating the content, supporting events, and collating feedback.
- Proofread and edit communications materials such as news releases, graphics and video, and social media content.
- Support team and colleague development through buddying or coaching.
- Contribute to activities which focus on improving sustainability within their organisation's procedures.
- Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
- Use IT systems and software to support campaigns.
- Build stakeholder relationships and present to them in both formal and informal settings.
- Support campaigns by undertaking tasks such as desk research, event co-ordination, and database management to ensure compliance with agreed service or performance levels.
- Produce written content such as news releases, articles, social media content, bulletins, and blogs, that is accessible to meet the needs of different audiences and channels.
- Able to adapt communication styles as appropriate to the audience.
- Support the production of non-written content such as film production management, producing short user generated style content, live video streaming, social image creation, and infographic production.
- Distribute content using social media channels.
- Use qualitative and quantitative research to analyse and evaluate public relations and communications activities and present findings to project stakeholders.
- Analyse and interpret complex subjects through different communication channels and identify areas for improvement.
- Input to and review communications programmes and plans with a focus on environmental, social and governance (ESG) principles within their organisation's procedures.
- Undertake risk assessment and provide information to support stakeholder planning and strategy.
- Plan and deliver engagement activities for stakeholders, such as curating the content, supporting events, and collating feedback.
- Proofread and edit communications materials such as news releases, graphics and video, and social media content.
- Support team and colleague development through buddying or coaching.
- Contribute to activities which focus on improving sustainability within their organisation's procedures.
- Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
Training schedule
Online, with hybrid working at the office and at home
Requirements
Essential qualifications
GCSE in:
- english (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
About this employer
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful. We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
https://careers.which.co.uk/jobs/search (opens in new tab)
Company benefits
28 days holiday a year plus Bank Holidays Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) Discount site Pluxee which offers large % off every day shopping and holidays
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- You can apply for any roles within Which?
Ask a question
The contact for this apprenticeship is:
JGA LIMITED
The reference code for this apprenticeship is VAC2000002612.
Apply now
Closes in 5 days (Wednesday 3 December 2025)
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