IT Apprentice
REIGATE GRAMMAR SCHOOL
REIGATE (RH2 0QS)
Closes in 24 days (Sunday 21 December 2025 at 11:59pm)
Posted on 26 November 2025
Contents
Summary
We are excited to offer a career-launching apprenticeship for an aspiring IT Apprentice. This role is not just a job, it's a growth opportunity. You will be instrumental in resolving daily technical challenges and ensuring our schools operate smoothly. You will be working towards a qualification that will pave the way for future advancement.
- Wage
-
£16,000 a year
Check minimum wage rates (opens in new tab)
£16,000 - £18,000
- Training course
- Information communications technician (level 3)
- Hours
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Between 8.00am to 4.30pm, Monday to Friday.
38 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Printer device management
- Staff account creation
- Support event setups
- Microsoft 365 management
- Active directory management
- Filtering/firewall management
- Device and account management with group policy
- Network/Wi-Fi management
- Server management
- Switch/VLAN management
- Interactive wall board support
- Workstation support
- Asset registration management
- Software installations
- MIS support
Where you'll work
REIGATE ROAD
REIGATE
RH2 0QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JBC SKILLS TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship.
You will be appointed a skills' trainer who will meet with you remotely every 6–8 weeks for reviews and support with your Summative Portfolio work.
Requirements
Essential qualifications
GCSE in:
- English (grade C (4) or above)
- Maths (grade C (4) or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
25 days’ annual leave, plus bank holidays. The role is split between 80% on-the-job work experience and 20% studying. There will be occasions when the working hours may need to change, but additional time will be given back in lieu. We are steadfast in our commitment to maintaining a robust and stable IT environment – a foundation for our students’ learning and our teachers’ instruction. As a member of our IT team, you will play a pivotal role in making this a reality, contributing significantly to the educational experience of our students. Our current team is a blend of skilled engineers and specialists, primarily from a managed service provider, with extensive experience in independent schools. This apprenticeship is conducted in partnership with a renowned external company, specialists in delivering this type of educational programme. As an apprentice, you will gain invaluable hands-on experience at our school and earn formal recognition upon successful completion of the apprenticeship scheme. Join us if you are eager to kick-start your career in IT, crave hands-on experience, and are looking for an environment that values growth and learning, we encourage you to apply for this unique apprenticeship opportunity. Apply Now and Shape Your Future with Us!
About this employer
Alderman Henry Smith founded Reigate Grammar School in 1675. For over 345 years, young people have been educated on the same site, in the heart of Reigate, a historic market town in the east of Surrey at the foothills of the North Downs in an area of outstanding natural beauty. RGS is a leading HMC independent co-educational day school. It is a highly successful, happy and exciting school, which aims to provide a broad and balanced education to boys and girls that will prepare them for the modern world. The school song, To Be a Pilgrim, reminds our students that they are on a journey of noble purpose, to have an impact and to make the world a better place. We aim to educate the whole child and offer a broad range of experiences for all. We are an inclusive school and, built upon the vision of our founder, are committed to social mobility and the provision of bursaries through wider access and a supportive Reigatian community.
After this apprenticeship
Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000002590.
Apply now
Closes in 24 days (Sunday 21 December 2025 at 11:59pm)
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