Apprentice Front of House Team Member
Activity for All
Wirral (CH49 1AB)
Closes in 13 days (Wednesday 10 December 2025 at 11:59pm)
Posted on 26 November 2025
Contents
Summary
Working in a fast pace / customer facing environment, meeting and greeting customers and booking their required activities, answering queries on the phone, taking food orders and serving the food to customers, and some kitchen food prep duties if required.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Food and beverage team member (level 2)
- Hours
-
Working week will be decided via a rota basis.
40 hours a week
- Start date
-
Wednesday 24 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will make our customers feel valued by creating a fun environment for them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy team.
Your roles and responsibilities will include;
Front of house:
- Giving a warm welcome to our customers and make them feel at home
- Serve customers efficiently at the till – understanding their needs
- Serve amazing food and drinks to high standards and make sure our customers have everything they need
- Maintain, hand over and close down a clean, safe, and fully operational counter area
- Follow all fire safety, health and safety, food hygiene and cafe security measures
Back of house:
- Assist kitchen staff to prepare and assemble food where necessary
- Stock taking and putting away deliveries, reporting low stock levels to management
Where you'll work
Unit 18 Arrowe Brook Road,
Upton
Wirral
CH49 1AB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESHIRE COLLEGE SOUTH AND WEST
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 Food and Beverage Team Member. This training will be structured and delivered by Cheshire College – South & West.
If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Team working
- Friendly attitude
- Eager to learn
About this employer
Activity for All (formerly JM Sports Coaching) is a Community Interest Company established in 2004 with one sole objective – to increase participation in physical activity for ALL ages. Our team of teachers, coaches, instructors, leaders and other stakeholders strive to engage with all community groups and smash any barriers that prevent participation so everyone can enjoy the lifelong health benefits of regular exercise. We currently work with over 350 schools across North West England and North Wales, over 200 businesses, numerous NHS trusts, sports clubs, colleges and community groups. We also provide a range of activities from our Wirral and Liverpool based sports centres and have our own full-time study programme for 16-19 year olds. Activity for All facilitate activity for over 15,000 children and adults each week Our mission is to improve the lives of thousands, then millions through our team’s relentless drive to get people moving more. Exercise can come in so many forms and it is our passion to find innovative ways of boosting activity levels so participants can enjoy the immediate health benefits – whatever their age and ability. So whether we’re leading an after-school football club in a local school, delivering our 120ft inflatable assault course event, engaging large corporations with team building activities, coordinating the daily mile at the local college, organising walking football for over 65s or supervising toddler time at our soft play area – our team are happy! We strive to continue to find innovative ways to increase participation in physical activity – mainstream sports are for some but not for everyone, so we’re here to bring a wider range of activities than anyone else!
After this apprenticeship
Permanent employment or progression to a higher apprenticeship if successfully completed.
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE SOUTH AND WEST
The reference code for this apprenticeship is VAC2000002571.
Apply now
Closes in 13 days (Wednesday 10 December 2025 at 11:59pm)
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