Learning and Development Apprenticeship - Darlington
CDER GROUP LIMITED
Darlington (DL1 1YN)
Closes in 30 days (Monday 5 January 2026)
Posted on 26 November 2025
Contents
Summary
CDER Group are looking for a new Business Administration Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration.
- Wage
-
£15,600 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00
35 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
This apprenticeship offers a fantastic opportunity to begin your career in Learning & Development within one of the UK’s leading professional services groups.
- You will gain valuable, hands-on experience across all areas of the L&D function - including training coordination, learning systems administration, course evaluation, and digital learning. With full support from the Group Training Manager and wider L&D team, you’ll have access to ongoing mentoring, development plans, and opportunities to progress into roles such as:
- Learning & Development Coordinator
- Learning & Development Specialist
- Systems or E-Learning Administrator
- Learning & Development Business Partner
At CDER Group, we are passionate about developing our people and investing in future talent - this apprenticeship is just the first step in building your long-term career with us.
Your role will include:
- Answer and direct phone calls and L&D queries
- Manage the shared L&D inbox, ensuring professional and timely responses
- Support training coordination - booking sessions, sending calendar invites, and maintaining attendance records
- Manage training enrolments and completion records on the Learning Management System (LMS)
- Assist with uploading content, creating reports, and maintaining data accuracy within the LMS
- Support the issue of certificates and post-course feedback collection
- Maintain digital filing systems and training logs
- Provide general administrative support to the L&D team
Benefits Include:
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Where you'll work
CDER Group, The Beehive
Darlington
DL1 1YN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
- We’re privileged to help individuals unlock their potential and realise the value of their skills and talents
- We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
- On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 Qualification
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
Other requirements
The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
In 2020, CDER Group launched their pioneering ethical and effective approach to collection and enforcement, centred on our belief that everyone has a right to be treated fairly, regardless of their situation. We continue to lead the way, balancing sensitive treatment for customers in vulnerable situations with intelligence-led operations that optimise collections from those who are able to pay.
After this apprenticeship
- Possibility of a full time role after the completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC2000002570.
Apply now
Closes in 30 days (Monday 5 January 2026)
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