Business Administrator Apprentice
NORTHUMBERLAND WILDLIFE TRUST LTD
NEWCASTLE UPON TYNE, Gosforth (NE3 3XT)
Closes in 15 days (Friday 12 December 2025 at 11:59pm)
Posted on 26 November 2025
Contents
Summary
Northumberland Wildlife Trust are looking to recruit a Reception and Business Administrator to work within the Office in Gosforth to effectively support the reception, facilities, volunteering and H&S Team and fulfil general office duties including answering/redirecting telephone calls, responding to emails and general administration.
- Wage
-
£13,741 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9.00am - 4.30pm half hour lunch per day
35 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be working within an office environment to:
- To support the team, in order to achieve the operational requirements
- Answering and redirecting telephone calls and messages via the main switchboard
- Answering and redirecting emails to relevant departments from the main email address
- Preparation of administrative documents and files arising from the work in H&S, volunteering and facilities
- Assisting with supply ordering (stationery/refreshments) and creating purchase orders
- Helping with the staff and volunteer uniform ordering process
- Dealing with the postal systems and franking mail
- Greeting visitors and signing them in
- Any other duties as directed by the team leader
Where you'll work
The Garden House
St Nicholas Park
Jubilee Road
NEWCASTLE UPON TYNE, Gosforth
NE3 3XT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF SUNDERLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business administrator Level 3
- Workplace based
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Creative
- Customer care skills
- Initiative
- IT skills
- Logical
- Numeracy skills
- Organisation skills
- Patience
- Presentation skills
- Problem solving skills
- Team working
Other requirements
A basic understanding of conservation and environmental issues.
About this employer
Northumberland Wildlife Trust has been saving wildlife and wild places and helping people to get closer to nature since 1971. Connecting people with nature... We provide a range of educational events and activities for adults, families and schools at our visitor centres and nature reserves, to get people to value the natural world and stand up for wildlife. Caring for landscapes... We look after over 60 nature reserves in Newcastle, North Tyneside and Northumberland; places where wildlife can survive and thrive. Protecting wildlife... We manage habitat on our reserves, advise other landowners, run projects to help endangered animals and plants and campaign against development on green spaces. Working with volunteers... Over 600 volunteers support nature conservation, from tree planting to conducting surveys, planning fundraising activities and assisting with events and education sessions.
After this apprenticeship
Possibility of full-time employment.
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC2000002556.
Apply now
Closes in 15 days (Friday 12 December 2025 at 11:59pm)
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