Apprentice Customer Service Advisor

Duckworth Jaguar Land Rover

Boston (PE20 1QR)

Closes in 26 days (Monday 22 December 2025 at 11:59pm)

Posted on 26 November 2025

Print

Contents

Summary

We are offering an opportunity to join our team at Duckworth JLR and secure a rewarding long-term career with Duckworth JLR and gain experience in the automotive industry.

Wage

£17,667 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday 8am - 6pm.

45 hours a week

Start date

Friday 2 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working alongside our experienced service advisors to carry out the following responsibilities:

  • Greeting customers on arrival and delivering outstanding customer service from vehicle drop-off to handover
  • Liaising with the workshop control, parts and sales departments to ensure a smooth transaction and that customers vehicles are ready on time
  • Organising vehicle delivery/collection or courtesy car arrangements
  • Recommending additional products, services and repair work
  • Demonstrating the JLR Customer First Behaviours in all interactions with customers and colleagues

Where you'll work

Duckworth Jaguar Land Rover Boston
Avalon Road
Kirton
Boston
PE20 1QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BOSTON COLLEGE

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Customer Service Specialist Level 3.

This apprenticeship can be started at any time, and you will meet with your assessor at least once a month either at your workplace, remotely on teams or at college workshops. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 and above)
  • Maths (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills

Other requirements

Driving will become an essential part of the role. Candidates must either hold a valid driving licence or demonstrate ambition to learn and obtain one if not already qualified.

About this employer

Duckworth Jaguar Land Rover is an established premium vehicle franchise that supply and maintain Jaguar and Land Rover vehicles.

http://www.duckworth.co.uk (opens in new tab)

After this apprenticeship

Once qualified there is unlimited scope for career progression with Duckworths and in the automotive industry. 

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

The reference code for this apprenticeship is VAC2000002546.

Apply now

Closes in 26 days (Monday 22 December 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.