Apprentice IT Administrator

ERNEST DOE & SONS LIMITED

Essex (CM9 6QH)

Closes in 16 days (Friday 12 December 2025)

Posted on 25 November 2025

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Summary

We have a great opportunity for an Apprentice IT Administrator to join and support the IT team at our Head Office, based in Ulting, Essex. You will work closely with the IT and Communications Manager to learn how to maintain, support, and improve the company’s IT systems.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday to Friday, 8:30am to 5.00pm, with a 1 hour unpaid lunch.

38 hours a week

Start date

Monday 12 January 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing basic IT support to staff, both in person and remotely
  • Assisting with the setup of new equipment such as computers, printers, tablets, and phones
  • Helping create and manage user accounts, passwords and permissions
  • Supporting routine maintenance of systems like Active Directory and Microsoft 365
  • Learning how to apply software updates and security patches to devices and servers
  • Assisting with the monitoring and maintenance of company software (e.g. ERP systems, email tools)
  • Working with senior IT staff and external suppliers to resolve technical issues
  • Helping maintain IT security, including antivirus tools and firewalls
  • Assisting with diagnosing and fixing network or hardware problems
  • Monitoring and checking system and data backups
  • Providing general technical support to users and the IT team
  • Taking part in training to develop your technical skills
  • Helping with day-to-day IT administration tasks
  • Supporting mobile phone setup and management
  • Helping ensure systems meet company and industry standards
  • Supporting the IT Manager with ongoing tasks and projects

Where you'll work

Ulting
Nr Maldon
Essex
CM9 6QH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHELMSFORD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

You will be based at our Head Office, in Ulting, Essex CM9 6QH, where your training will be on the job. You will be given time during your working week to complete college course work and portfolio work. You may be required to attend Chelmsford College from time to time.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Founded in 1898, our family-owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.

https://www.ernestdoe.com/ (opens in new tab)

Company benefits

32 days annual leave including bank holidays, Company Sick Pay Scheme after 6 months, Workplace pension after 3 months, Staff Discount in Country Stores and Death in Service Cover (2 x salary).

After this apprenticeship

Following the successful completion of the apprenticeship the employee could progress into a permanent member of the team as an IT Support Administrator.

Ask a question

The contact for this apprenticeship is:

CHELMSFORD COLLEGE

The reference code for this apprenticeship is VAC2000002426.

Apply now

Closes in 16 days (Friday 12 December 2025)

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