Business Administration Level 3 Apprentice
Bewick Road Surgery
GATESHEAD (NE8 4DP)
Closes in 31 days (Saturday 27 December 2025)
Posted on 25 November 2025
Contents
Summary
Receptionist in busy GP Surgery. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Across Monday to Friday, between 7.30am and 6.30pm
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Scanning paper letters into medical records
- Receiving patients, consulting with members of practice team
- Be able to cover all reception position as necessary
- Answer a large volume of incoming calls, supporting and directing patients appropriately
- Make a large volume of outgoing calls, to other healthcare professionals and patients, to pass on clear, accurate messages in accordance with GDPR
- Process repeat prescription requests in accordance with practice guidelines
- Process appointment requests for today/future appointments from patients by telephone, in person and electronically
- Deal with visits/requests
- Ensure total familiarity with all appointment systems including regular and incidental variations
- Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
- Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
- Monitor effectiveness of the system and report any problems or variations
- Registrations of new patients
- Process patients’ changes of address – computer data (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
- Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date
Cytology
Pathology results
Immunisation recalls (including childhood immunisations)
Orders - Clear rooms after surgeries and stock prior to surgeries
- Ensure building security – have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Where you'll work
10 BEWICK ROAD
GATESHEAD
NE8 4DP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Non judgemental
About this employer
Bewick Road Surgery is a friendly Practice based in central Gateshead. We are an incredibly busy, fast paced teaching practice with around 8,000 patients. We have a team of GPs, nurse practitioner, nurse, and reception/admin staff who all work together to provide the best possible health care for our patients.
After this apprenticeship
- Possible progression for suitable candidate
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
The reference code for this apprenticeship is VAC2000002381.
Apply now
Closes in 31 days (Saturday 27 December 2025)
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