Ref: CS01 Customer Service Apprentice Level 2 at Chorley and south Ribble council

Chorley Council

Lancashire (PR7 1DP)

Closes in 9 days (Friday 5 December 2025 at 11:59pm)

Posted on 25 November 2025

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Summary

Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live and work.

Wage

£23,080 a year

Check minimum wage rates (opens in new tab)

Wage: £23,080 - £23,817

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.45am - 5.00pm

39 hours a week

Start date

Monday 15 December 2025

Duration

1 year 2 months

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You’ll be delivering quality services and making a difference to our communities
  • You’ll be responding to all types of customer contact including phone and face-to-face as well as supporting other digital contact from our residents
  • Gaining experience in specialist areas including revenues and benefits
  • Completing an Apprenticeship qualification and gaining experience in a busy customer service environment

Where you'll work

Town Hall
Market Street
Chorley
Lancashire
PR7 1DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RUNSHAW COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/Grade 9-4 Equivalent)
  • Maths (grade A*-C/Grade 9-4 Equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Please apply through the Council's website: https://jobs.chorleysouthribble.gov.uk/vacancies/428/customer-service-apprentice.html

About this employer

Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live and work.

https://jobs.chorleysouthribble.gov.uk/vacancies/428/customer-service-apprentice.html (opens in new tab)

After this apprenticeship

  • Potential of securing a permanent position at the end of this 2-year fixed term post

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

The reference code for this apprenticeship is VAC2000002307.

Apply now

Closes in 9 days (Friday 5 December 2025 at 11:59pm)

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