Social Media & Business Support Administrator Apprentice

SUPREME HOME CARE LTD

TELFORD (TF2 9TX)

Closes in 24 days (Friday 19 December 2025 at 11:59pm)

Posted on 24 November 2025

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Summary

To provide support with social media content creation, marketing, and general business administration. The postholder will help improve online engagement, promote the organisation’s brand, and ensure smooth day-to-day office operations. This is a development role with full training provided.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Apprenticeship wage (reviewed after 6 months probation)

Training course
Multi-channel marketer (level 3)
Hours
Monday - Friday, 8.30am - 5.00pm

37 hours a week

Start date

Monday 5 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Social Media & Marketing:

  • Assist with creating, scheduling, and publishing content across social media platforms (e.g. X, Facebook, Instagram, LinkedIn, TikTok)
  • Help monitor comments, messages, and engagement, signposting queries to relevant staff where appropriate
  • Support with taking photos and short video clips at staff events, training sessions, or service activities where suitable
  • Help maintain brand consistency across digital posts and printed materials
  • Support with updating website content where required
  • Support advertising and recruitment campaigns from a marketing perspective
  • Use IT (e.g. Canva, Photoshop, AI platforms) to create leaflets, media and resources to promote Supreme Care Group)

Business Support & Administration:

  • Provide general administrative support including answering calls, responding to emails, scanning, filing, and preparing documents.
  • Assist with updating spreadsheets, trackers, and internal databases (e.g., staff training records, recruitment logs)
  • Support in booking meetings, preparing agendas, and taking minutes
  • Assist with staff recruitment administration (posting job adverts, sending application forms, arranging interviews)
  • Support with basic HR administration, such as preparing starter packs and ID checks

Communication & Customer Service:

  • Provide a polite, professional front-of-house service to visitors, callers, and staff
  • Liaise clearly and effectively with colleagues across the organisation
  • Maintain confidentiality and data protection standards at all times

Where you'll work

6 PEARSON ROAD
CENTRAL PARK
TELFORD
TF2 9TX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Multi-channel marketer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
  • Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
  • Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
  • Use research/survey software to gather audience insight and/or evaluation to support the project.
  • Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
  • Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
  • Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
  • Use software to design and create marketing assets to meet the technical specification.
  • Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
  • Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
  • Use a website content management system to publish text, images, and video/animated content.
  • Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
  • Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
  • Identify and use data and technologies to achieve marketing objectives.
  • Monitor and amend campaigns to meet budget requirements including time and monetary costs.
  • Review campaigns regularly to ensure effectiveness, to optimise the results.
  • Measure and evaluate campaign delivery to identify areas for improvement.
  • Use data analysis tools to record, interpret and analyse customer or campaign data.
  • Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
  • Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
  • Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
  • Use research/survey software to gather audience insight and/or evaluation to support the project.
  • Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
  • Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
  • Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
  • Use software to design and create marketing assets to meet the technical specification.
  • Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
  • Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
  • Use a website content management system to publish text, images, and video/animated content.
  • Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
  • Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
  • Identify and use data and technologies to achieve marketing objectives.
  • Monitor and amend campaigns to meet budget requirements including time and monetary costs.
  • Review campaigns regularly to ensure effectiveness, to optimise the results.
  • Measure and evaluate campaign delivery to identify areas for improvement.
  • Use data analysis tools to record, interpret and analyse customer or campaign data.

Training schedule

  • Multi Channel Marketer Apprenticeship Standard Level 3
  • Mentor support in the workplace
  • Allocated assessor from Telford College
  • Day release at Telford College

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Creative

Other requirements

Experience using social media for promotion or content creation. Understanding of brand tone and digital engagement. Interest in a career in marketing, communications, or business admin.

About this employer

Supreme Home Care provides comprehensive care services. Aside from standard care, we offer specialised services like out-of-hours and emergency care, reablement over a six-week period, rapid hospital discharge assistance, facilitating smooth transitions to long-term care arrangements, help with physical, learning and mental disabilities, as well as complex care..

After this apprenticeship

  • Opportunity to progress into a permanent role upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

The reference code for this apprenticeship is VAC2000002184.

Apply now

Closes in 24 days (Friday 19 December 2025 at 11:59pm)

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