Business Administration Apprenticeship - Tax Rebating Industry

PAYEBACK LTD

20 Colmore Circus Queensway, (B4 6AT)

Closes on Monday 12 January 2026

Posted on 24 November 2025

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Summary

Join PAYEback as a Business Administration Apprentice and help clients claim what’s rightfully theirs! You’ll assist with tax rebate forms, gather and check details, follow up on missing information, and keep clients updated, while learning vital office skills, client communication, data management, and compliance with HMRC regulations. Apply now!

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The employer will cover all travel expenses.

Training course
Business administrator (level 3)
Hours
Mon - Fri 9 a.m. - 5 p.m.

38 hours a week

Start date

Monday 19 January 2026

Duration

1 year 3 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • Request and follow up on any missing documents or information
  • Organise and file documents for easy access and compliance
  • Handle incoming calls and respond to client queries promptly
  • Assist clients in completing tax rebate forms accurately
  • Gather, verify, and update client details in company systems
  • Communicate updates on claim progress in a friendly and professional manner
  • Call clients to build rapport and maintain strong relationships
  • Ensure all processes comply with HMRC regulations
  • Support the administration team with daily tasks and deadlines
  • Work collaboratively with colleagues to ensure smooth and timely claim processing

Where you'll work

The Colmore Building,
20 Colmore Circus Queensway,
B4 6AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Communication skills
  • IT skills
  • Logical
  • Number skills
  • Organisation skills
  • Problem solving skills
  • Team working

Other requirements

Have you considered hours / wages / location? This employer will cover your travel expenses.

About this employer

Who are PAYEback? At PAYEback, we're dedicated to helping you reclaim what's rightfully yours! Many UK employees don’t realise they’re missing out on money they could be getting back. If you’ve paid for work-related expenses like travel, meals, uniforms, tools, training, or even laundry, you could be missing out on money that should be in your pocket. We know tax can be daunting, so our goal is to make it as simple and stress-free as possible. Our team takes care of everything from identifying your eligible expenses, filing your claim accurately, and making sure it’s all done in line with HMRC regulations. With us, you’re in good hands, we partner with registered HMRC tax agents to ensure that your claims are handled professionally and correctly. And don’t worry, we’re big on communication. We’ll keep you informed every step of the way, so there are no surprises — just a straightforward path to getting your money back. At PAYEback, Your Tax is Our Task

After this apprenticeship

This apprenticeship offers a clear progression path into sales-focused roles within the business. Successful apprentices may advance to positions such as Client Account Executive or Sales Consultant, where they can build on their knowledge of tax rebates, develop advanced sales techniques, manage their own client portfolio, and contribute directly to business growth.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC2000002163.

Apply now

Closes on Monday 12 January 2026

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