Business Administrator Apprentice
WENTWORTH HOUSING LTD
Ilford (IG1 2RR)
Closes in 12 days (Monday 8 December 2025 at 11:59pm)
Posted on 25 November 2025
Contents
Summary
The Business Administrator Apprentice will assist with property management operations, handling calls, emails, and letters, and liaising with tenants, landlords, and councils. Ideal for someone organised and detail-oriented, eager to build strong administrative and customer service skills.
- Wage
-
£16,881.80 to £27,301.56, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9;30am to 6;00pm
43 hours a week
- Start date
-
Thursday 11 December 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering phone calls and directing queries appropriately
- Drafting and sending emails and letters to clients and stakeholders
- Maintaining accurate records and updating internal systems
- Communicating with tenants, landlords, and local council representatives
- Assisting with property management documentation and compliance
- Supporting the team with general office administration tasks
- Scheduling appointments and managing calendars
- Handling basic data entry and filing duties
Where you'll work
163 Ilford Lane
Ilford
IG1 2RR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LONDON SOUTH EAST COLLEGES
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will complete training both on-site at the employer’s office and through structured sessions with the apprenticeship training provider.
Location: Primarily at work (163–165 Ilford Lane, Ilford, Essex, IG1 2RR)
Frequency: Off-the-job training will take place once a week for 6 hours, with regular progress reviews and support from the training provider.#
Training Provider: LONDON SOUTH EAST COLLEGES
On programme Training:
o Level 3 Business Administrator Apprenticeship Standard
o Level 2 Functional Skills in Maths and English if required
o Institute of Apprenticeship Certificate
o Business Admin (instituteforapprenticeships.org)
Learning will include:
o Business fundamentals
o Stakeholder management
o Planning and organising
o Project & financial management
o Managing change
o Process and documentation
End-Point Assessment (EPA)
o Knowledge Test
o Portfolio-based Interview
o Project Presentation
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this employer
Managing Agents, Managing Properties on behalf of Landlords and also letting and selling properties and working with the local authorities
After this apprenticeship
TBC with employer
Ask a question
The contact for this apprenticeship is:
LONDON SOUTH EAST COLLEGES
The reference code for this apprenticeship is VAC2000002154.
Apply now
Closes in 12 days (Monday 8 December 2025 at 11:59pm)
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