Inbound Sales Development and Customer Service Apprentice

PROFESSIONAL APPRENTICESHIPS LTD

London (E1 8EW)

Closes in 16 days (Friday 12 December 2025)

Posted on 24 November 2025

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Summary

This job will be a great opportunity to gain exposure into the North American market, operating East Coast hours from London. Manage and engage a high-quality pipeline of 200–300 inbound leads each month.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Uncapped commission structured included.

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday (2pm-10pm)

40 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Manage and engage a high-quality pipeline of 200–300 inbound leads each month.
  • Progress fast: You’ll follow a structured 12-month development plan designed to move you into an Account Executive role after 12 months with good performance, with total earnings potential of £70K+
  • No cold calling: Your focus will be on qualifying warm, inbound leads and booking meetings for our Account Director team
  • Get world-class training and support: We’ll give you all the tools, coaching, and mentorship you need to build a successful sales career
  • Work with leaders who want you to grow: Collaborate closely with senior sales professionals and be part of one of Europe’s fastest-growing startups

Where you'll work

32-38 Leman Street
London
E1 8EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PROFESSIONAL APPRENTICESHIPS LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

The organisation has grown from £0-12 million ARR over the past 4 years, has featured in various Forbes articles and has received awards by the likes of Linkedin, Barclays and Sifted. They have just completed a successful expansion into the US (Texas, Miami & NYC) on the back of finalising a large funding round, therefore this job will be a great opportunity to gain exposure into the North American market.

Company benefits

Private medical insurance with Vitality. Company pension scheme with Nest. Mental health policy including ‘Connect Days’ mental health leave. Annual company incentive trips to European destinations.

After this apprenticeship

You’ll follow a structured development plan designed to move you into an Account Executive role after 12 months, with total earnings potential of £70K+.

Ask a question

The contact for this apprenticeship is:

PROFESSIONAL APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC2000002090.

Apply now

Closes in 16 days (Friday 12 December 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.