Property Marketing, Management Administration and Customer Service Apprentice

Belvoir

COLCHESTER (CO1 1LS)

Closes in 30 days (Wednesday 24 December 2025 at 11:59pm)

Posted on 24 November 2025

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Summary

You will be responsible for property inspections; property marketing and viewings; rent reviews; insurance policy administration; property maintenance; liaising with clients and tenants/ prospective tenants and contractors.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
35 hours per week, including one Saturday each month, for which you will receive a day off during the week. Monday to Friday, 9am to 5pm, Saturdays, 10am to 4pm.

35 hours a week

Start date

Monday 5 January 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide both property marketing and management support and, in doing so, learn all aspects of Estate Agency customer service and administration
  • Preparing properties for marketing both in sales and lettings
  • Inspecting properties and liaising with clients (and contractors), regarding any maintenance required
  • Rent reviews due and insurance policy renewals
  • Registering prospective tenants and showing properties
  • Tenancy Administration; supporting buyers and vendors through the sales, marketing and progression process

Where you'll work

1 MONTROSE HOUSE
ELD LANE
COLCHESTER
CO1 1LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative

Other requirements

A driving licence and access to a vehicle is essential.

About this employer

Belvoir Colchester is a privately owned franchise business with a small team who work closely together to deliver great customer service. The business is small enough to be flexible to meet clients needs and implement changes as and when necessary. The owner takes the same approach to staff development and welfare and encourages apprentices to develop their skills within the team in areas they find most interesting as if the team enjoy their roles, the business will be better for it.

After this apprenticeship

The opportunity to secure a full-time position, once the apprenticeship is completed and fully funded Propertymark training.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

The reference code for this apprenticeship is VAC2000001992.

Apply now

Closes in 30 days (Wednesday 24 December 2025 at 11:59pm)

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