Systems & Compliance Apprentice
HUGO TECHNOLOGY LTD
STOKE PRIOR (B60 4AD)
Closes in 18 days (Wednesday 10 December 2025 at 11:59pm)
Posted on 21 November 2025
Contents
Summary
Hugo Technology’s Systems & Compliance Apprenticeship offers hands-on business administration and compliance experience. Apprentices support the Quality Management System, learn ISO standards, audits, training, documentation, and HR processes, while gaining transferable skills in privacy, safety, sustainability, and earning a level 3 qualification.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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08:00 - 16:30, Monday - Friday, 30 mins unpaid lunch break.
40 hours a week
- Start date
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Thursday 8 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist in maintaining key compliance and administrative records, including training files, digital HR documents, calibration data and controlled company documentation.
- Support the Systems & Compliance Manager with internal audits, monthly verification checks, new starter inductions and routine compliance monitoring activities.
- Help with tasks related to data privacy, Health & Safety and environmental management (ISO 14001), including updating logs, preparing documentation and supporting ESG-related activities.
- Contribute to managing internal and external document databases, ensuring accuracy, good version control and timely updates to the Quality Management System.
- Liaise with other departments such as Planning, Warehouse and Customer Support to support smooth operational workflows and resolve day-to-day queries.
- Assist in the raising, logging and documenting of complaints and non-conformances, helping the department drive continuous improvement across the business.
- Support ongoing housekeeping and 5S activities, helping embed strong quality, safety and compliance standards throughout the organisation.
Where you'll work
4 WARWICK COURT
SAXON BUSINESS PARK
HANBURY ROAD
STOKE PRIOR
B60 4AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place once a month at the Worcester campus.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
- Physical fitness
- Methodical
About this employer
Hugo Technology Ltd is a specialist UK-based service provider supporting original equipment manufacturers (OEMs) and healthcare providers with the full lifecycle of medical and laboratory device services. We deliver fast, high-quality maintenance, calibration, repair, swap-out and de-commissioning services via a national network of over 40 field and workshop engineers. Operating under a regulated quality framework and in line with industry standards for medical device servicing, we emphasise reliability, traceability and documentation throughout every project. Our headquarters are in Bromsgrove, Worcestershire, and we partner with leading OEM brands across the UK to deliver responsive support and flexible service models.
After this apprenticeship
Upon successful completion of the apprenticeship, the candidate may progress into a full-time Systems & Compliance Officer position within the company. In this role they would support quality management, auditing, data protection, and regulatory compliance activities.
There is also potential for further professional development, including: Internal auditor training (ISO 13485, ISO 14001, or specific process audits), Health & Safety qualifications (such as IOSH or NEBOSH), Data privacy and GDPR training (e.g., Data Protection Officer skills). Opportunities to specialise in compliance, documentation, quality assurance, or continuous improvement as the company grows.
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000001778.
Apply now
Closes in 18 days (Wednesday 10 December 2025 at 11:59pm)
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