Apprentice Administrative Support Assistant

WESTMINSTER BUILDING CO LTD

DERBY (DE1 2BH)

Closes in 15 days (Friday 12 December 2025 at 11:59pm)

Posted on 26 November 2025

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Summary

This apprenticeship involves answering calls, booking fleet servicing and accommodation, assisting with payroll, typing and printing documents, filing, and raising purchase orders to support field operations and office administration.

Wage

£19,383 a year

Check minimum wage rates (opens in new tab)

Pay will increase on performance and experience, 20 days holiday pay plus bank holidays. Increases after 5 years service.

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday, 9am - 4:30pm. Friday, 9am to 2:30pm.

36 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice in our building company, you’ll play a key role in supporting the smooth running of our office. You’ll gain hands-on experience in customer service and administration while learning how a busy construction business operates.

  • Answering incoming calls, directing queries to the right team members, and providing friendly customer service
  • Supporting general office administration, including filing, data entry, scanning documents, and updating records
  • Assisting with scheduling and communication, helping to coordinate meetings, deliveries, and site visits
  • You’ll be working alongside experienced staff who will support your development and help you build confidence in a professional environment

Where you'll work

RIVERLIGHTS HOUSE
MEADOW ROAD
DERBY
DE1 2BH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

  • English (grade E/2)
  • Maths (grade E/2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Time Management

Other requirements

If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

About this employer

Westminster Building Company has extensive building experience and our commercial and residential building projects include refurbishments, new builds, renovations, extensions and all manner of internal works.

http://www.westminsterbuilding.co.uk (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, the individual may progress into a permanent role within the company, such as:

  • Administrative Assistant or Office Coordinator
  • Customer Service Executive
  • Payroll or Accounts Assistant
  • Fleet or Operations Administrator
  • PA or Team Support roles
  • With further experience and training, there’s potential to move into supervisory or specialist roles in areas like HR, finance, or project coordination
  • The apprenticeship provides a strong foundation for a long-term career in business administration within the construction industry

Ask a question

The contact for this apprenticeship is:

DCG

The reference code for this apprenticeship is VAC2000001766.

Apply now

Closes in 15 days (Friday 12 December 2025 at 11:59pm)

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