Leisure Team Member L2 Apprentice

GREENWICH LEISURE LTD

Middlesex (UB8 1ES)

Closes in 19 days (Saturday 13 December 2025)

Posted on 21 November 2025

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Summary

GLL is currently recruiting 2 Leisure Team Member Apprentices to work in Hillingdon Sport and Leisure Complex, Hillingdon. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us.

Wage

£19,481 a year

Check minimum wage rates (opens in new tab)

The annual wage is from £19,480.62 up to £28,887.22

Training course
Leisure team member (level 2)
Hours
TBC at the interview stage.

40 hours a week

Start date

Monday 22 December 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll do:

Customer Experience:

  • Understand the services and products on offer to assist with customer questions and queries.
  • Support different types of customers with different needs. 
  • Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
  • Support the centre to deliver swimming lessons where required (qualification dependent).
  • Share knowledge with customers on the role exercise plays in health and well-being.
  • Conduct customers' gym inductions and health screening where required (qualification dependent).
  • Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience:

  • Support GLL's visions and values.
  • Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
  • Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
  • Achieve and maintain all necessary qualifications, including ongoing CPD training.
  • Keep up-to-date with trends and developments in the leisure industry. 

As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like anywhere else. You will be enrolled on a Leisure Team Member apprenticeship programme, which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship: 

  • National Pool Lifeguard Qualification (NPLQ).
  • First Aid at Work (Level 3).
  • Certificate in teaching swimming.
  • Level 2 Gym Instructor.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like anywhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

  • This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
  • We are an accredited Living Wage employer with industry-leading rates of pay.
  • We can offer a career, not just a job, with extensive Learning & Development support available.
  • A uniform will be supplied and must be worn.
  • GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
  • As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Where you'll work

Hillingdon Sports and Leisure Complex
Uxbridge
Middlesex
UB8 1ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Leisure team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Work in a team to support peers and colleagues to meet the goals of the business.
  • Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
  • Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
  • Monitor customer use of equipment and ensure their safety, intervening as necessary.
  • Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
  • Use IT including front of house system, social media and digital channels.
  • Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
  • Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
  • Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
  • Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
  • Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
  • Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

Training schedule

The apprentice will receive full on-the-job training as well as 20% off-the-job training. They will also receive a full wrap-around service with SCL.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Swimming Skills
  • Attention to detail
  • Organisation skills
  • Physical fitness

Other requirements

This is a physical role, you must be able to complete a swimming test

About this employer

About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

After this apprenticeship

The apprentice will be able to progress on to the next level, maybe a sports coach or a team leader, once they have finished their Leisure team member L2 qualification.

Ask a question

The contact for this apprenticeship is:

SCL EDUCATION & TRAINING LIMITED

The reference code for this apprenticeship is VAC2000001742.

Apply now

Closes in 19 days (Saturday 13 December 2025)

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