Apprentice Administrator/Customer Service Practitioner

ON TAP PROPERTY SERVICES LTD

East Sussex (BN3 2BB)

Closes in 12 days (Monday 8 December 2025)

Posted on 24 November 2025

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Summary

This is a fabulous opportunity to join a local company in a hands-on office-based apprenticeship. Ideal for someone organised, positive, and ready to learn how a busy trade business operates day to day. Suited to those interested in both customer service and administration earning while studying for a Business Administration Level 3 qualification.

• Wage:

  £15,704 a year

  Check minimum wage rates (opens in new tab)

  Annual

• Training course: Business administrator (level 3)
• Hours: Monday to Friday with one hour for lunch and 6-hours study time per week for work-based learning. Working hours TBC

  40 hours a week

• Start date:

  Wednesday 28 January 2026

• Duration:

  1 year 7 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Administrator or Customer Service Practitioner at OnTapGroup, you will work closely with our Office Manager and the wider team to help keep the business running smoothly. This will be a varied and rounded role which will include all areas of the business.

Key Responsibilities:

• Answering phone calls and emails from customers and suppliers
• Booking in jobs and appointments for our engineers
• Helping with quotes, invoices, and work orders
• Supporting the team with social media updates and admin tasks
• Keeping office supplies and materials organised
• Maintaining good relationships with clients and contractors
• Working with the Office Manager to coordinate daily schedules
• Gaining customer service and business administration skills
• Working as part of a team to complete tasks effectively and efficiently
• Interested in property, maintenance, or office management

The apprenticeship for this role could be either a Business Administration Level 3 qualification or a Customer Service Practitioner Level 2 qualification depending on the experience and interests of the chosen candidate. If either of this appeal to you, please do apply.

Where you'll work

87 Church Road
-
Hove
East Sussex
BN3 2BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHICHESTER COLLEGE GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 apprenticeship (Customer Service Practitioner Level 2, depending on experience and interests). Mentoring and on-the-job training from experienced staff.

Requirements

Desirable qualifications

GCSE in:

• Maths (grade 9-4)
• English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Friendly
• polite
• Confident on the phone
• Reliable
• Punctual
• Well-organised
• Multiple tasker
• Keen to learn
• Takes responsibility
• Team player
• Works on own initiative
• Good communication
• IT Literate
• Hard-working

Other requirements

-The apprenticeship length will be either 16 or 19 months depending on which apprenticeship course is agreed. -To apply for this Apprenticeship role, you MUST BE free from full time education and available to work the hours advised. -Applicants MUST BE resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK. -Applicants WILL NOT BE eligible to apply if they have already achieved a qualification which is equal to or higher thank the apprenticeship standard on offer. -Applicants MUST BE resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study. -Starting salary will be reviewed based on progression and commitment. -This is a purely office-based role and attendance will be Monday-Friday each week. -Study is work based although occasional attendance at Chichester College may be required.

About this employer

ON TAP are the market-leading property maintenance company in Brighton & Hove. We work with homeowners, landlords, councils, and local businesses. Our office manages hundreds of maintenance jobs every week across plumbing, heating, electrical, and general building services.

After this apprenticeship

There is an opportunity for a full-time job upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHICHESTER COLLEGE GROUP

The reference code for this apprenticeship is VAC2000001675.

Apply now

Closes in 12 days (Monday 8 December 2025)

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