UK Sales Support Apprentice
RMD KWIKFORM LTD
WEST MIDLANDS (WS9 8BW)
Closes in 23 days (Monday 15 December 2025 at 11:59pm)
Posted on 20 November 2025
Contents
Summary
RMD is seeking an enthusiastic individual to develop practical skills in office administration while maintaining professionalism and confidentiality. As an apprentice you will support and learn from the day-to-day operations of the business, working within a fast-paced sales support team and receiving full on-the-job training.
- Wage
-
£15,300 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8:30am to 5:00pm
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day-to-day tasks:
- Provide support to the Sales Support Team (and the wider business when required), to include all administrative tasks
- Support the day-to-day running of the busy office environment, including reception and switchboard cover (answering and directing calls)
- Provide good customer service to clients, visitors, Staff, Suppliers and subcontractors
- Dealing with ad hoc management department requests and other business departments
- Preparing and formatting documents, reports and presentations
- Source and book hotel requests and make necessary travel arrangements
- Completions of supplier request forms
- Creating and receipting in purchase orders
- Managing office suppliers and ensuring stock levels are maintained
- Monitoring and promptly forwarding enquiries received via the info box
- Onboarding co-ordination for new starters (including ordering business cards, PPE and arranging for all necessary access for the business systems and portals)
- Produce site demonstration certificates
- Assisting with the organisation's office events or meetings
- You may also be required to undertake any other tasks required as part of your role
- Be an ambassador of the apprentice scheme and attend regular meetings within the group
Where you'll work
BRICKYARD ROAD
ALDRIDGE
WALSALL
WEST MIDLANDS
WS9 8BW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This is a Business Administration Level 3 apprenticeship, which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Confident
- Outgoing
- Can do Attitude
Other requirements
The ideal candidate will be prepared to work in a fast-paced office environment, handle a variety of responsibilities, demonstrate a can-do attitude, and be both a team player and outgoing. The ideal candidate should also have experience in using both Excel and Word and have completed at least 1 year of AS/A Level Education.
About this employer
Altrad RMD Kwikform is a leading formwork, falsework/shoring, heavy-duty support, ground shoring and safety & access company, with a proven track record of supporting the global construction industry for almost a century to create some of the world’s most challenging and impressive structures. With established operations across the globe, we provide a truly local service, backed up by significant international experience. Our diverse, comprehensive and cost-effective product range has been developed for safety, speed and cost effectiveness, so we can provide practical solutions for virtually any application, in any sector. Operating from 14 countries globally, our local presence ensures we are on hand to support you wherever and whenever we’re needed. With access to our extensive regional network, our customers benefit from availability, flexible delivery and improved equipment storage, and a high-quality fleet delivered when it’s needed, on time, in full. Complementing our product range with added value services is key to delivering successful solutions for our customers, and we know that the driving factors on every contract may differ. Listening carefully to your requirements allows us to incorporate these specifics into any proposals or designs that we prepare for you, allowing us to adapt our solutions to your contract’s specific needs. This is combined with unrivalled technical and engineering excellence, to provide customers with the most effective and innovative temporary works solutions. We strive to deliver the most efficient, safe and easy-to-use temporary works solutions for customers, a process enhanced by our digital engineering expertise. From 3D designs and BIM-compliant models to visualisation software LocusEye, these tools help our customers minimise risks and streamline workflows, enabling greater collaboration across the supply chain. At the very heart of this offering is our people, who understand the ever-increasing complexity of projects, tight timescales, and the need to meet stringent health and safety standards. Once we have supplied materials, trained Site Demonstrators can be on hand to provide practical guidance on how best to use our equipment in a safe and efficient manner, as well as advising on any design variations required. You will have access to an entire team of highly trained individuals, whose sole objective is to ensure you achieve a successful outcome, guaranteeing we surpass customers’ expectations every time. So, contact the team now to see how we can help bring your structure to life.
https://www.rmdkwikform.com/about-us/who-we-are/ (opens in new tab)
Company benefits
Quarterly Bonus up to 7% of Salary 25 Days Holiday + Public Holiday Pension Contributions, with free life insurance
After this apprenticeship
Upon successful completion of the apprenticeship, there will be a full-time position within the Customer Support Sales Department.
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
The reference code for this apprenticeship is VAC2000001582.
Apply now
Closes in 23 days (Monday 15 December 2025 at 11:59pm)
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