Medical Receptionist Apprenticeship

Red House Medical Centre

SUNDERLAND (SR5 5PS)

Closes in 8 days (Friday 28 November 2025 at 11:59pm)

Posted on 19 November 2025

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Summary

We are a small friendly GP surgery, based in the North of Sunderland, looking for an enthusiastic medical receptionist to join our team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday, 8.00am - 6.00pm, Tuesday, 8.00am - 3.00pm, Wednesday, 8.00am - 4.00pm, Thursday, 8.00am - 3.00pm, Friday, 8.00am - 6.00pm

37 hours a week

Start date

Monday 15 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include, but are not limited to:

  • Greeting, and directing patients
  • Effective use of the appointment system
  • Booking appointments
  • The processing of information and assisting patients as required
  • To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team
  • Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
  • To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team
  • Supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
  • To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers

Where you'll work

127 RENFREW ROAD
SUNDERLAND
SR5 5PS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PENSHAW VIEW TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard

More training information

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Red House Medical Centre is proud to be one of the longest established practices in the area. It has been in existence for over 100 years, originally in the Roker area of Sunderland. Over the years we have successfully developed our premises at Red House to accommodate the expanding clinics and the recruitment of trained clinical staff.

https://www.redhousemedicalcentre.nhs.uk/ (opens in new tab)

Company benefits

28 days holiday.

After this apprenticeship

  • If successful in completing this apprenticeship, there would be progression into business administration as the role develops

Ask a question

The contact for this apprenticeship is:

PENSHAW VIEW TRAINING LIMITED

The reference code for this apprenticeship is VAC2000001512.

Apply now

Closes in 8 days (Friday 28 November 2025 at 11:59pm)

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