Customer Service Specialist Apprenticeship
World Options Ltd
LIVERPOOL (L23 5TD)
Closes in 14 days (Wednesday 10 December 2025)
Posted on 19 November 2025
Contents
Summary
Our partner company, World Options Ltd, is looking for a motivated and confident individual to join their team as a Sales and Customer Service Apprentice. This is a great opportunity to begin a career in logistics and parcel delivery solutions, working with both UK and international services.
- Wage
-
£15,704 a year
Check minimum wage rates (opens in new tab)
£7.55 - £8.50 per hour depending on experience
- Training course
- Customer service specialist (level 3)
- Hours
-
Hours & Times: 40 hours per week
8:30am- 5pm (1 hour dinner break)
Days to be confirmed.
40 hours a week
- Start date
-
Wednesday 17 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Making outbound sales calls to prospective business clients
- Preparing proposals and quotes for new customers
- Providing excellent customer support
- Upselling and promoting our UK same day delivery service
- Building strong relationships and helping customers find the right delivery solutions
Where you'll work
STUDIO 29
113 LIVERPOOL ROAD
CROSBY
LIVERPOOL
L23 5TD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS FURTHER EDUCATION LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- Training at work
- Online workshops
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Confident with speaking over the phone
About this employer
World Options was established in 2003 and has since grown into a leading provider of simple and affordable shipping solutions for businesses. The firm was founded by CEO: Stewart Butler, after years of experience working with leading international shipping companies. Back then there were fewer carrier companies on the market, which was dominated by the big names in the industry such as DHL, UPS, TNT and FedEx. At that time many small to medium-sized businesses that had shipping requirements had to ship their goods manually by making telephone calls direct to the carriers and completing shipping rate sheets themselves. But this presented a problem - there was very little visibility of what would happen to their shipments after they were collected, and it would take hours upon hours for those businesses to contact the carriers to find out what was happening with their shipments.
After this apprenticeship
- Career progression opportunities
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000001494.
Apply now
Closes in 14 days (Wednesday 10 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.