ADMINISTRATOR APPRENTICE
HEART OF MERCIA
Herefordshire (HR1 1LU)
Closes in 22 days (Friday 12 December 2025 at 11:59pm)
Posted on 19 November 2025
Contents
Summary
To provide administrative assistance to various departments throughout the college, supporting managers and their staff in a variety of tasks related to organisation and communication.
- Wage
-
£14,566 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
8:30am – 4:30pm Monday to Thursday, 8:30am – 4:00pm on a Friday
Half an hour unpaid for lunch
37 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Assist in the day-to-day administration within the college including, but not limited to, the departments of Reception, Admissions, Bursary, Transport, Library, Resources, Exams and Estates.
Duties will be varied and include:
- Communicating with students, staff and parents via email, phone and in-person
- Checking student attendance
- Arrangement of rooms and refreshments for events, interviews and visiting speakers, etc
- Supporting Careers events
- Assisting with prospective student applications
- Assisting with the enrolment process, to include scheduling pre-enrolment interviews
- Attend relevant internal and external meetings and training relevant to the role, including Open Events
- To undertake such other duties commensurate with this post
Where you'll work
Hereford Sixth Form College Folly Lane
Hereford
Herefordshire
HR1 1LU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner apprenticeship.
Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).
You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service qualification.
More training information
There is also a five-day teambuilding residential trip that is held in spring of each year.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
Other requirements
Applicants must be able to reliably commute. The position is advertised as Customer Service Level 2 but may also be open to Business admin level 3 pathway for the right candidate
About this employer
The Heart of Mercia Multi-Academy Trust (MAT) was formed on 1 April 2019 and delivers post-16 education in the West Midlands. Hereford Sixth Form College is part of this Trust. The MAT has an annual budget of £50m and serves the needs of 8,600 students across the region. Hereford Sixth Form College has over 2000 full-time 16-19 students and an excellent reputation for its results and extra-curricular provision. Rated Ofsted outstanding in 2023, the College consistently achieves one of the highest Advanced Level points scores per entry of over 100 SFC’s nationally and has outstanding value added results.
After this apprenticeship
Future opportunities at Hereford Sixth Form college on completion of the
apprenticeship.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
The reference code for this apprenticeship is VAC2000001439.
Apply now
Closes in 22 days (Friday 12 December 2025 at 11:59pm)
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