Internal Sales Apprentice
Avnet Silica
Hertfordshire (SG1 2EF)
Closes in 10 days (Sunday 30 November 2025 at 11:59pm)
Posted on 19 November 2025
Contents
Summary
We're on the lookout for an enthusiastic Internal Sales Apprentice based in Stevenage. This is a brilliant opportunity to join a global technology leader, gain hands-on experience in sales operations, build strong customer relationships, and work towards a recognised qualification. If you're driven and ready to learn, we’d love to hear from you.
- Wage
-
£17,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday
9am-5pm
30 minute unpaid lunch
38 hours a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What will you be doing?
- Engaging in work-based learning within a vocational area, helping bridge the gap between education and employment.
- Gaining knowledge, skills, and competencies directly relevant to the internal sales function.
- Combining practical experience with complementary school-based education, leading to a recognised qualification or certification.
- Supporting the internal sales team with day-to-day tasks and contributing to customer service excellence.
- Carrying out other duties as assigned to support the wider team.
What you’ll bring?
- A willingness to learn and grow in a fast-paced, international environment.
- Basic experience or interest in sales, customer service, or administration (less than one year of related experience is fine).
- Good working knowledge of Microsoft Office tools (Excel, Word, Outlook).
- Strong communication skills and fluency in English.
- An interest in learning systems such as SAP, ERP, and order management platforms.
What to expect:
- You’ll be supported by a team of experienced professionals and receive detailed guidance as you develop your skills.
- Tasks will be routine and structured, helping you build confidence and competence in a commercial setting.
- You’ll interact primarily with your immediate team, with opportunities to collaborate across departments as you grow.
Ready to take the first step in your sales career with a global tech leader? Apply now and start your journey with Avnet Silica.
Where you'll work
Avnet House
Rutherford Close
Meadway Stevenage
Hertfordshire
SG1 2EF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
On the job training, working towards a Level 3 Customer Service Specialist apprenticeship standard. Functional Skills in English and maths may be required.
Requirements
Essential qualifications
GCSE in:
- English (grade Pass)
- Maths (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Willingness to learn
- Customer service
About this employer
Avnet Silica helps thousands of businesses across EMEA bring secure, intelligent, and connected products to market. If you’re developing a complete edge to cloud concept, working on a new design or facing complex supply chain issues, our experts are here to support you every step of the way, or whenever you need us.
Company benefits
Pension matched up to 8% 25 days holidays plus bank holidays
After this apprenticeship
The potential to be kept on and move into a sales or customer service role.
Ask a question
The contact for this apprenticeship is:
SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000001412.
Apply now
Closes in 10 days (Sunday 30 November 2025 at 11:59pm)
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