Apprentice Technical Product Support
CLAAS UK LIMITED
Suffolk (IP28 6QZ)
Closes on Friday 27 March 2026
Posted on 19 November 2025
Contents
Summary
You will be working within a team responsible for the support of all CLAAS Agricultural machinery and will be providing advanced technical support and guidance to the retail dealer network across the UK and Ireland alongside direct reporting to the engineering teams in our factories in Germany and France.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Land-based service engineering technician (level 3)
- Hours
-
Shifts to be confirmed.
38 hours a week
- Start date
-
Monday 6 July 2026
- Duration
-
4 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- The apprentice will be preparing machines for field testing, performing tests and validation of soft and hardware, alongside other technical improvements
- They will learn how to produce detailed technical reports on machines in the field from the first customer feedback to the creation of the documentation needed for the factory Engineering teams
- The role would encompass a mix of practical tasks, both in the field and in the workshop, alongside office-based IT tasks
- They will also learn how to diagnose and repair complex faults in state of the art electrical and hydraulic systems
Where you'll work
Saxham Business Park
Saxham
Bury St. Edmunds
Suffolk
IP28 6QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CLAAS UK LIMITED
Training course
Land-based service engineering technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret technical data, documentation, schematic diagrams, wiring diagrams and technical specifications.
- Work in accordance with Safe Systems of Work and apply control measures such as Health and Safety at Work Act, lone working, working at height and risk assessments adopting mitigation measures to safeguard, bystanders, the public, property and livestock.
- Use digital equipment to interrogate land-based machinery, equipment and prime mover performance and extract data and communicate to stakeholders.
- Obtain information from colleagues and stakeholders employing a range of techniques.
- Establish the information required to perform an efficient and effective diagnosis.
- Communicate technical matters to technical and non-technical stakeholders.
- Perform repairs of technologically advanced land-based machinery, equipment and prime movers in accordance with manufacturer's guidelines and industry standards.
- Measure and assess wear tolerances and deformation in line with manufacturer instructions or guidance.
- Identify components that require either repair or replacement, including providing alternative solutions for repair or replacement as appropriate.
- Repair or replace component parts in accordance with manufacturer guidelines.
- Establish and replicate the circumstances and conditions that give rise to reported faults.
- Determine whether reported symptoms are a characteristic or a fault.
- Diagnose faults and reported underperformance of land-based machinery, equipment and prime movers using approved diagnostic procedures and equipment and logical problem-solving techniques.
- Maintain, interrogate, calibrate and repair electronic equipment and systems, including precision technology, electronic management systems, telemetry, autonomous and automated operations used in the land-based sector.
- Differentiate between the root cause and symptom of land-based machinery, equipment and prime mover failures.
- Identify crop, soil, climatic and environmental factors that impact on the performance of land-based machinery, equipment and prime movers.
- Identify the equipment settings appropriate to the working conditions giving due consideration to crop, soil types, conditions and environments, weather and climatic conditions.
- Perform verification tests to check performance against manufacturer specification land-based machinery, equipment and prime mover performance.
- Identify stakeholder requirements and provide tailored advice that informs their selection and operation of appropriate machinery, equipment and prime movers to meet the land based environment in which it will be operated.
- Applies supervision and mentoring techniques to support junior colleagues' development.
- Plan and prepare maintenance or repair work schedules for showing task allocation, sequencing, workflow and time management.
- Compile technical reports and statements.
- Provide technical input to facilitate the compilation of repair schedules, action plans, quotations and estimates.
- Identify the parts and services required to enable the reinstatement of land-based machinery, equipment and prime movers for the purposes of estimates and quotations.
- Perform installation and handover of machinery, equipment and prime movers, explaining their safe operation, the settings required for the environmental conditions and application, the maintenance and warranty requirements.
- Establish level of customer understanding of how to operate the machinery or equipment following installation and handover.
- Use predictive and preventative maintenance effectively to minimise land-based machinery, equipment and prime mover downtime.
- Identify toxic and hazardous substances and environments and apply suitable and sustainable control measures.
- Dispose of equipment, components and substances in accordance with environmental regulations, industry standards and company policy.
- Keep up to date with advances in environment land-based working practices and the land-based engineering technologies and share best practice.
- How contextual factors (including operational techniques, application, crop, soil types and conditions, environments, weather and climatic conditions) impact on machine performance and faults.
- Repair complex electrical and electronic systems in accordance with job requirements.
- Interpret technical data, documentation, schematic diagrams, wiring diagrams and technical specifications.
- Work in accordance with Safe Systems of Work and apply control measures such as Health and Safety at Work Act, lone working, working at height and risk assessments adopting mitigation measures to safeguard, bystanders, the public, property and livestock.
- Use digital equipment to interrogate land-based machinery, equipment and prime mover performance and extract data and communicate to stakeholders.
- Obtain information from colleagues and stakeholders employing a range of techniques.
- Establish the information required to perform an efficient and effective diagnosis.
- Communicate technical matters to technical and non-technical stakeholders.
- Perform repairs of technologically advanced land-based machinery, equipment and prime movers in accordance with manufacturer's guidelines and industry standards.
- Measure and assess wear tolerances and deformation in line with manufacturer instructions or guidance.
- Identify components that require either repair or replacement, including providing alternative solutions for repair or replacement as appropriate.
- Repair or replace component parts in accordance with manufacturer guidelines.
- Establish and replicate the circumstances and conditions that give rise to reported faults.
- Determine whether reported symptoms are a characteristic or a fault.
- Diagnose faults and reported underperformance of land-based machinery, equipment and prime movers using approved diagnostic procedures and equipment and logical problem-solving techniques.
- Maintain, interrogate, calibrate and repair electronic equipment and systems, including precision technology, electronic management systems, telemetry, autonomous and automated operations used in the land-based sector.
- Differentiate between the root cause and symptom of land-based machinery, equipment and prime mover failures.
- Identify crop, soil, climatic and environmental factors that impact on the performance of land-based machinery, equipment and prime movers.
- Identify the equipment settings appropriate to the working conditions giving due consideration to crop, soil types, conditions and environments, weather and climatic conditions.
- Perform verification tests to check performance against manufacturer specification land-based machinery, equipment and prime mover performance.
- Identify stakeholder requirements and provide tailored advice that informs their selection and operation of appropriate machinery, equipment and prime movers to meet the land based environment in which it will be operated.
- Applies supervision and mentoring techniques to support junior colleagues' development.
- Plan and prepare maintenance or repair work schedules for showing task allocation, sequencing, workflow and time management.
- Compile technical reports and statements.
- Provide technical input to facilitate the compilation of repair schedules, action plans, quotations and estimates.
- Identify the parts and services required to enable the reinstatement of land-based machinery, equipment and prime movers for the purposes of estimates and quotations.
- Perform installation and handover of machinery, equipment and prime movers, explaining their safe operation, the settings required for the environmental conditions and application, the maintenance and warranty requirements.
- Establish level of customer understanding of how to operate the machinery or equipment following installation and handover.
- Use predictive and preventative maintenance effectively to minimise land-based machinery, equipment and prime mover downtime.
- Identify toxic and hazardous substances and environments and apply suitable and sustainable control measures.
- Dispose of equipment, components and substances in accordance with environmental regulations, industry standards and company policy.
- Keep up to date with advances in environment land-based working practices and the land-based engineering technologies and share best practice.
- How contextual factors (including operational techniques, application, crop, soil types and conditions, environments, weather and climatic conditions) impact on machine performance and faults.
- Repair complex electrical and electronic systems in accordance with job requirements.
Training schedule
- Land-based Service Engineering Technician Level 3 Apprenticeship Standard
- Block Release Training with the CLAAS Academy at Saxham
- 3 weekly blocks, 3 times per year
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
A strong interest in Agricultural machinery and the wider field of agriculture. Mechanical aptitude and an engineering knowledge would be helpful. You need to be highly organised and possess a very keen willingness to learn at the highest level. You will need the ability to communicate clearly, both face to face and over the telephone. Basic French or German language skills would be an advantage, but not essential. The role would include an element of travel within the UK and Ireland as the level of knowledge increases. At the end of the apprenticeship, wider travel opportunities exist to France and Germany.
About this employer
At CLAAS UK at Saxham we provide Sales, Service, Parts, IT, Marketing and Accounts support for our dealer network across the UK and Ireland. CLAAS UK is also the sole wholesale distributor for all CLAAS machinery in the UK and Ireland.
After this apprenticeship
- The apprentice would be expected to successfully complete Level 2 apprenticeship standard in Land-Based Service Engineering and then progress onto the Level 3 Apprenticeship Standard in Land-Based Service Engineering Technician
- Future roles could include Field Service Engineer, Technical training instructor, Technical Support - Parts Specialist, Technical Product Specialist, Aftersales Business Advisor
Ask a question
The contact for this apprenticeship is:
CLAAS UK LIMITED
The reference code for this apprenticeship is VAC2000001382.
Apply now
Closes on Friday 27 March 2026
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