Apprentice Sales and Lettings Negotiator
NOCK DEIGHTON (1831) LTD
Telford (TF2 9TX)
Closes in 13 days (Wednesday 3 December 2025 at 11:59pm)
Posted on 19 November 2025
Contents
Summary
Nock Deighton is seeking a confident and reliable individual to oversee a newbuild development show home. The successful candidate will be responsible for welcoming visitors, managing enquiries, and booking in valuations.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Shift patterns may vary. Expected availability: across 7 days (Monday - Friday 9.00am - 5.00pm, Saturday, Sunday 11.00am - 4.00pm)
35 hours a week
- Start date
-
Wednesday 17 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As the Show home Assistant, you will ensure the property is presented to a high standard, provide professional customer service to all visitors, and act as the main onsite representative during opening hours.
Key Responsibilities:
- Opening and closing the show home each day
- Greeting visitors and maintain a professional, welcoming environment
- Managing visitor registration and booking in valuations
- Providing general information about the development and the local area
- Ensuring the show home always remains well-presented
- Liaising with the Nock Deighton sales team to pass on visitor details and updates
Where you'll work
7 Pearson Road
Central Park
Telford
TF2 9TX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Initiative
Other requirements
Candidate must hold a full UK driving licence.
About this employer
We are professional Shropshire and Worcestershire Estate Agents, with true expertise in residential sales & lettings.
After this apprenticeship
- A potential for full-time employment at the conclusion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000001377.
Apply now
Closes in 13 days (Wednesday 3 December 2025 at 11:59pm)
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