IT Apprentice
ERUD I.T LTD
Elmesthorpe (LE9 7SP)
Closes on Monday 22 December 2025
Posted on 19 November 2025
Contents
Summary
We are looking for a motivated, and enthusiastic IT Apprentice to join a vibrant, and ever growing team. You will carry out remote support, Microsoft 365 management, and other duties. Do you want to achieve qualifications whilst gaining real life workplace experience through an apprenticeship with JBC Skills? If so, apply now!
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, between 9.00am - 5.30pm (one hour break).
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Remote support
- Microsoft 365 Management
- Anti-virus updating/management
- Server management
- System preparation
- Network management
- Assisting with a variety of business systems and users meeting SLAs
Where you'll work
Church Farm Offices
Church Farm
Wilkinson Lane
Elmesthorpe
LE9 7SP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JBC SKILLS TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communication Technician Level 3 Apprenticeship Standard:
- The structured part of your apprenticeship training will be provided by JBC Skills Training, we are a specialist technical IT training provider
- You will also learn on-the-job, working alongside experienced colleagues
Requirements
Essential qualifications
GCSE in:
- English (grade C (4) or above)
- Maths (grade C (4) or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Ideally, the successful applicant should be working towards or happy to work towards their driving licence as the job will require it on completion of the apprenticeship due to potential visits to client's sites. Although we like to read CV’s, we’d love to see something from you that shows your personality a little as well. Perhaps a letter telling us a bit more about yourselves?
About this employer
IT support shouldn’t be a drama or a headache, it shouldn’t be complicated and impersonal, and it should always come with great customer service. That is just what you will get with E2 Technology Solutions. All of our skilled engineers provide great business IT support, we have some amazing technology to help us and a wealth of knowledge across many IT Systems. Our business IT Support contracts are fixed prices and we will work with you to maintain GDPR compliance and we will keep your systems to a Cyber Essentials level of security.
After this apprenticeship
- Potential full-time employment offer
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000001340.
Apply now
Closes on Monday 22 December 2025
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