Property Management and Customer Service Administration Apprentice

Belvoir

COLCHESTER (CO1 1LS)

Closes in 14 days (Tuesday 2 December 2025 at 11:59pm)

Posted on 18 November 2025

Print

Contents

Summary

A Property Management and Customer Service Support Administrator Apprentice responsible for property inspections; property viewings; liaising with clients and Tenants and contractors regarding property maintenance, refurbishments and rent arrears.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Monday to Friday 9 a.m. to 5 p.m. Saturdays 10 a.m. to 4 p.m. including one Saturday each month, for which you will receive a day off during the week.

35 hours a week

Start date

Wednesday 3 December 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support the property manager with check ins and check outs
  • Property management
  • Property maintenance and refurbishments
  • Rent payments
  • Deposits
  • Rent arrears
  • Keys
  • Customer service
  • Property inspections
  • Property viewings
  • General property management and tenancy administration

Where you'll work

1 MONTROSE HOUSE
ELD LANE
COLCHESTER
CO1 1LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROWN VOCATIONAL TRAINING LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

  • Remote learning via Teams
  • Expected 3 sessions per month to facilitate "off the job" learning, supported with an online learning platform where apprentice expected to record 6-hours per week, minimum of "off the job learning"
  • Housing & Property Management Level 3

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Other in:

UK Driving License (grade PASS)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

Other requirements

Due to the nature of the role, i.e. visits to potential viewings and off-site meetings, essential for a full UK driving licence (not provisional) and a vehicle for their own use.

About this employer

Belvoir Colchester is a privately owned franchise business with a small team who work closely together to deliver great customer service. The business is small enough to be flexible to meet clients needs and implement changes as and when necessary. The owner takes the same approach to staff development and welfare and encourages apprentices to develop their skills within the team in areas they find most interesting as if the team enjoy their roles, the business will be better for it.

After this apprenticeship

There would be the opportunity to become a Property Manager and undergo the industry training to become fully qualified. Potentially, they could progress to oversee the Property Management department, diversify into sales and lettings marketing; run the office or even buy their own franchise.

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

The reference code for this apprenticeship is VAC2000001295.

Apply now

Closes in 14 days (Tuesday 2 December 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.