Business Administrator/Receptionist Apprentice
Allports Group
Lichfield (WS13 8NG)
Closes in 20 days (Monday 8 December 2025 at 11:59pm)
Posted on 18 November 2025
Contents
Summary
We are offering a Business Administrator/Receptionist Apprenticeship opportunity to join our busy, customer focused HGV Bodyshop Team. This role is ideal if you are eager to develop your skills in Vehicle Aftersales.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Salary will increase after 12 months on programme to national minimum wage.
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday
9.00am- 5.30pm
40 hours a week
- Start date
-
Monday 15 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you will be doing:
- Ensure all telephone calls are answered professionally and directed around the business
- Meet and greet all customers attending Main / Bodyshop receptions
- Customer liaison, including updating customers of work status
- Raising job cards Job cards to a high standard, including all detail of work required
- Updating and maintaining vehicle files
- Maintaining accurate records within the Bodyshop management system
- Liaising with technicians, insurers, suppliers, and customers
- Handle general reception duties, email management, and data entry
- Update and maintain internal databases and filing systems
- Assist with scheduling, meeting coordination, and diary management
- Process purchase orders, invoices, and general paperwork
- Ensure office supplies are maintained and organised
- Support in all aspects of the Bodyshop Administration process
Training and development:
- Attending training online and face to face with our Apprenticeship provider
- Completing coursework and a portfolio of evidence as part of the apprenticeship program
- You will work towards a Level 3 qualification
- Health and Safety- ensuring best practices when working within our workshop environment
What you will bring:
- Strong organisational skills and attention to detail
- Good communication and interpersonal abilities
- Experience in Administration (6 months + is advantageous) although full training will be provided
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
- Positive attitude and willingness to develop within a fast-paced environment
- Interest in the automotive or commercial vehicle industry is desirable
Where you'll work
Fradley Distribution Park, Westhill Rd
Fradley
Lichfield
WS13 8NG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Weekly off the job training
- Bi-weekly virtual/ blended learning
- Functional skills if required
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Logical
- Team working
About this employer
Established in 1959 Allports Group has a tradition of serving commercial vehicle operators throughout the United Kingdom with products and services, delivering both financial and operational benefits. For over 60 years Allports Group has developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Allports Rental and Contract Hire specialists, Bodywork Repair and Paint Centre, and Deker Trailers, a business dedicated and specialised in multi-deck trailers. Based at our award-winning 10-acre Truck and Trailer Centre at Fradley Park in Lichfield, Allports continue to invest in people, facilities and resources designed to meet the exacting needs of modern truck and trailer operators. Through our dedicated business areas the Allports Group offer a complete package when it comes to trucks and trailers! With dedicated centres of operation we aim to provide the best integrated solution for your business. Managing Directors, Paul and Mark Sanders, with a lifetime of experience in the business and building on the legacy of previous generations, are dedicated to constantly improving the products and services offered and remain totally committed to supporting customers’ success. Together with a team of nearly 120 vehicle and trailer professionals, we are better placed than ever to ensure our products and services deliver real time benefits to our customers. We will continue to invest and develop our business whilst constantly striving to ensure our products and services meet the demands of modern business, working with our customers to ensure successful business partnerships designed to deliver real competitive advantage in vehicle and trailer operations.
After this apprenticeship
- The opportunity to gain a permanent full time position and progress within this great company
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
The reference code for this apprenticeship is VAC2000001218.
Apply now
Closes in 20 days (Monday 8 December 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.