IT Apprenticeship
HOWELL TECHNOLOGY GROUP LTD
Newcastle Upon Tyne (NE31 2EQ)
Closes in 28 days (Thursday 18 December 2025)
Posted on 19 November 2025
Contents
Summary
Launch Your IT Career with HTG! HTG is looking for an IT Apprentice to join their team as they leverage innovative Microsoft 365 solutions to enable businesses to operate with confidence and resilience in an ever-changing digital world. Become part of the North East’s most trusted partner for Microsoft 365 security.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Friday 9 AM – 5 PM
38 hours a week
- Start date
-
Sunday 21 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing 1st line support (with occasional 2nd line support where applicable) to both internal and external customers.
- Monitoring ticket queue via our Freshservice ITSM tool.
- Working in a team of specialist engineers and consultants delivering managed infrastructure services, consulting projects, and tiered support services for clients.
- Collaboration with business units and stakeholders across the commercial and technical teams to support proposals and client solutions.
- Documenting processes and technical guides where applicable.
- working with housing clients supporting with command trips, laptop wipes and starters / leavers.
- You will be part of a team providing operational and delivery for the on-premises and hosted technologies and services provided by HTG.
Where you'll work
Monkton Business Park South
11 & 12 Blue Sky Way
Hebburn
Newcastle Upon Tyne
NE31 2EQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Learn by doing with our technical training. You’ll put theory into practice with hands-on activities in six 2-day SMART Classroom sessions. Unlike traditional education, our apprenticeship training doesn’t simply teach for the test. Our exam-free programme and project-led approach gives you the skills employers are looking for.
In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
About this employer
At HTG, we believe in that winning combination: teamwork and technology. We are committed to solving for the customer. We promise to guide our clients along a clearly-defined digital roadmap with ambitious goals in mind. Our clients love that we deliver real, measurable change. And we love making a difference!
Company benefits
25 days annual leave + Bank holidays. Bonus scheme based on company and personal performance. Company Pension and private medical insurance. Opportunity to join a fast-growing, ambitious technology company. Free fruit, breakfast and lunch items.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is VAC2000001209.
Apply now
Closes in 28 days (Thursday 18 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.