Medical Receptionist Apprentice
St Peter's Surgery
WALSALL (WS2 8DA)
Closes in 16 days (Thursday 4 December 2025 at 11:59pm)
Posted on 18 November 2025
Contents
Summary
Join our friendly GP surgery team as a Medical Receptionist Apprentice! You’ll be the welcoming face of the practice, helping patients, supporting the clinical team, and developing valuable skills in healthcare administration.
- Wage
-
£13,348.40 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday: 13:30 -18:30
Tuesday: 10:00 - 18:30 (30 min unpaid lunch)
Wednesday: Apprenticeship day (flexible timings on this day)
Thursday: 13:30 - 18:30
Friday: 08:00 – 18:30 (30 mins unpaid lunch)
34 hours a week
- Start date
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Wednesday 14 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include, but will not be limited to:
· Greet and assist patients in person and over the phone.
· Handle appointments, prescriptions, and patient record updates.
· Support the practice team with admin tasks such as filing, scanning, and data entry.
· Maintain confidentiality and patient welfare at all times.
· Use EMIS and other IT systems to manage patient information.
· Promote effective communication between staff, patients, and external healthcare teams.
· Provide cover and support for colleagues during absences.
· Participate in staff meetings, training, and ongoing professional development.
Uphold equality, diversity, and health & safety policies
Where you'll work
51 LECKIE ROAD
WALSALL
WS2 8DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH STAFFORDSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator apprenticeship standard, including Functional Skills in English and maths if required
More training information
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted working hours.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
All of the staff who work here are part of the health care team working for your benefit, but some staff are employees of the Walsall Community Health Trust and are attached to the Practice to provide additional local services. St. Peter’s Surgery has been recognised as an Investor in People and is a GP Registrar training practice. The Doctors work as an unlimited Partnership to provide General Medical Services and enhanced services.
After this apprenticeship
On successful completion of the Apprenticeship, progression would be into roles such as Medical Receptionist, Administrator, or potential Practice Management.
Ask a question
The contact for this apprenticeship is:
SOUTH STAFFORDSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000001186.
Apply now
Closes in 16 days (Thursday 4 December 2025 at 11:59pm)
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