Administration Assistant Apprentice
INNA CARE
ROMFORD (RM1 1QX)
Closes on Saturday 20 December 2025
Posted on 18 November 2025
Contents
Summary
You will play a key role in supporting the daily operations of Inna Care. This position requires excellent organisational skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment, across home care scheduling, compliance, HR files, communications, invoicing support, and general office duties.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday–Friday, 9:00am–5:30pm.
37 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities
1. Office Administration
- Answer incoming calls, emails, and enquiries, ensuring polite, professional communication at all times.
- Maintain the office environment, ensuring supplies are stocked and the workspace is organised.
- Assist with general clerical duties such as printing, scanning, filing, and preparing documents.
- Compliance & record keeping
- Support the Admin & Compliance Officer in maintaining accurate staff files in line with CQC standards.
- Track compliance renewals (DBS, training, right-to-work, references, etc.).
- Assist with preparing documents for inspections, audits, and quality reviews.
- Maintain digital and paper records in accordance with Inna Care’s Record Keeping Policy.
2. Scheduling & Operations Support
- Assist the rota/scheduling team with data entry, updates, and communication to carers.
- Monitor Careberry updates and follow up with carers where necessary.
- Help coordinate meetings, staff inductions, and training sessions.
3. Finance & Invoicing Support
- Assist with preparing weekly and monthly timesheets.
- Support the finance team in raising invoices, reconciling information, and updating Xero where required.
- Maintain accurate records for payroll and client invoicing.
4. Communication & Customer Service
- Provide excellent customer service to clients, families, carers, and external partners.
- Support referral processing and send completed forms to office@innacare.co.uk.
- Draft and send letters, notifications, and updates as required.
5. Marketing & Social Media Support (Optional)
- Assist the Marketing Manager with content scheduling, posting updates, or preparing basic promotional materials.
- Support internal communications for staff newsletters or announcements.
Where you'll work
205 SOUTH STREET
ROMFORD
RM1 1QX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWHAM COLLEGE OF FURTHER EDUCATION
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off-the-job training at Newham College's apprenticeship centre.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Personal Attributes: · Warm, approachable, and professional manner. · Proactive and solution-focused. · Reliable, punctual, and committed to delivering high standards of work. · Able to manage pressure and prioritise tasks effectively.
About this employer
Inna Care is a high-quality homecare provider delivering compassionate and person-centred care across Havering and Essex and surrounding areas. We work in partnership with local authorities, the NHS, and community organisations to ensure that every client experiences dignity, safety, and wellbeing at home. Our Romford office supports all operational, administrative, and compliance functions to keep our service running smoothly.
Company benefits
· Supportive and friendly team environment. · Opportunities for professional development and training. · Stable full-time position in a growing company. · Contribution to a service that truly makes a difference to people’s lives.
After this apprenticeship
Excellent career prospects for the right person to progress.
Ask a question
The contact for this apprenticeship is:
NEWHAM COLLEGE OF FURTHER EDUCATION
The reference code for this apprenticeship is VAC2000001143.
Apply now
Closes on Saturday 20 December 2025
Sign in with your GOV.UK One Login to apply.