Information Communication Technician level 3 Apprenticeship

Hardenhuish School Ltd

Wiltshire (SN14 6RJ)

Closes in 15 days (Wednesday 3 December 2025 at 11:59pm)

Posted on 18 November 2025

---

Summary

Our apprenticeship gives the opportunity to work as part of the ICT Support team supporting teachers, pupils, and support staff. Our technicians develop a wide range of technical knowledge from physical networking through to management of software packages, on-premises infrastructure through to cloud service and a range of user endpoint devices.

• Wage:

  £17,451 a year

  Check minimum wage rates (opens in new tab)

  £ 9.07 to 12.69 per hour (depending on age)

• Training course: Information communications technician (level 3)
• Hours: Monday - Thursday, 8.00am - 4.00pm. Friday, 8.00am - 3.30pm. 30 minute unpaid lunch break.

  37 hours a week

• Start date:

  Monday 5 January 2026

• Duration:

  1 year 9 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Safeguarding children, young people and vulnerable adults

Hardenhuish School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Job Purpose

To assist in servicing and maintaining the ICT systems and equipment, to help perform equipment upgrades, to assist the rest of the ICT Support team, and to help staff and pupils with ICT problems.

• Responsible to ICT Support Manager and Business Manager who has overall responsibility for all support staff.
• Responsible for Helping to install and maintain ICT equipment and providing ICT technical support to staff, pupils, governors and parents.
• Recording and prioritising incidents and requests raised via email or phone call; directing tickets to the most appropriate member of ICT support staff to ensure that they receive a timely response and resolution.

Contacts

The post holder will work closely with the ICT support team and will have day to day contact with staff and pupils across the campus.

Tasks

• Respond to and prioritise ICT queries from staff and students and record information about tasks completed.
• Produce and maintain ICT service records, user guides and other relevant documentation.
• Support staff, students, governors and parents in using software to enable them to work effectively and efficiently.
• Administer on-premises and cloud user accounts and groups including creation of basic scripts to automate processes.
• Complete basic administrative functions for the ICT Support team.
• Follow appropriate procedures to manage and troubleshoot remote desktop infrastructure.
• Troubleshoot and make basic changes to the school’s IP telephony system.
• Maintain an accurate record of inventories for all software and hardware.
• Evaluate, package, install, configure, maintain and troubleshoot ICT software including firmware patches.
• Install, maintain and repair ICT hardware.
• Liaise with third parties to access hardware and software support and maintenance.
• Assist with the installation of network upgrades, including cabling.
• Apply sound knowledge of, and exemplify best practice in, cybersecurity to mitigate threats to the school's network and data.
• Configure and troubleshoot network equipment including implementing and allocating VLANs and trunks on network switches.
• Operate, troubleshoot, and configure the school’s IP CCTV cameras, applying sound knowledge of data protection policies.
• Maintain, upgrade and operate the school sound and lighting systems.
• Provide lighting and sound service for events e.g. school productions and open evenings.
• Develop skills and knowledge via training from other team members in order to better support the school and be effective within this technical role.
• Contribute to the ICT team’s departmental plans.
• Take an important role in ensuring the safeguarding of all pupils and students including by applying safeguarding procedures to alerts from ICT monitoring systems.
• Support students with special educational needs in setting up personal devices within school software.

Where you'll work

Hardenhuish Lane
Chippenham
Wiltshire
SN14 6RJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE SWINDON

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communication Technician Level 3 Apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

• 3 additional subjects (grade 4/C)
• English (grade 4/C)
• maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative
• Respect for confidentiality
• Flexible

Other requirements

Disclosure and Barring Service The nature of the work requires that the postholder has undergone checks by the Disclosure and Barring Service and has enhanced clearance. Equal Opportunities Dress code - Business smart All employees have a responsibility to understand and abide by the obligations laid down in the School’s equal opportunities policies. Health and Safety All employees have responsibility for their own health and safety and for that of others who may be affected by their acts, or omissions. Staff are required to adhere to all health and safety regulations, guidance and procedures at all times. Data Protection All employees of the School are expected to conform to Data Protection legislation and only divulge confidential information of any sort, in relation to the School’s business, to authorised third parties, in accordance with the School’s Data Protection Policy, Freedom of Information Policy and Security of Information Policy, all of which are available on the School’s website and will be issued to you in September. All staff are required to read these policies annually and to adhere to them.

About this employer

Hardenhuish is an 11-18 co-educational comprehensive school set in the magnificent parkland of the former Hardenhuish Manor and Chippenham Grammar School. We enjoy and enviable reputation locally and nationally as a high performing academy. The school is an active user of new technologies and are continually exploring ways to incorporate ICT into lessons in a meaningful way.

https://www.hardenhuish.wilts.sch.uk (opens in new tab)

Company benefits

Parking is available on-site, with good public transport links to and in Chippenham. The school has a canteen where staff can purchase lunch. The school engages in numerous social activities throughout the year.

After this apprenticeship

There is the potential to become a full ICT Technician at the school, or assistance in applying for suitable roles elsewhere.

Ask a question

The contact for this apprenticeship is:

NEW COLLEGE SWINDON

The reference code for this apprenticeship is VAC2000001084.

Apply now

Closes in 15 days (Wednesday 3 December 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.