Service Desk Apprentice
KBO FIRE AND SECURITY LTD
SURREY (GU15 3DW)
Closes in 12 days (Sunday 30 November 2025 at 11:59pm)
Posted on 18 November 2025
Contents
Summary
We are a trusted provider of fire and security solutions, delivering high-quality service and support to customers across the region. We are seeking a motivated and enthusiastic Service Desk Apprentice to join our busy office team & grow within the business.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8.30am to 5pm
37 hours a week
- Start date
-
Monday 15 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer incoming calls promptly and professionally on a busy customer service line.
- Direct calls to the correct team members or departments
- Book and schedule customer maintenance appointments
- Input and update information accurately using our company CRM system.
- Produce simple documents and spreadsheets using Microsoft Word and Excel
- Work closely with the customer service team to ensure smooth and efficient operations
- Build relationships with our engineers, regularly checking in on their day and ensuring they have the information and equipment they need
- Build knowledge of all customer accounts with a view to future progression into Key Account support
Where you'll work
UNIT 10
STANHOPE GATE
CAMBERLEY
SURREY
GU15 3DW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NATIONAL UPSKILL LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
You must be able to reliably commute to our premises.
About this employer
We are a trusted provider of fire and security solutions, delivering high-quality service and support to customers across the region.
Company benefits
company pension Free parking
After this apprenticeship
Upon successful completion of the apprenticeship programme there may, where available, be the opportunity to become an accounts manager.
Ask a question
The contact for this apprenticeship is:
NATIONAL UPSKILL LIMITED
The reference code for this apprenticeship is VAC2000001059.
Apply now
Closes in 12 days (Sunday 30 November 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.