Receptionist Apprenticeship (Customer Service) - Dartford
MR KULDEEP SULH
Dartford (DA1 1RZ)
Closes on Monday 5 January 2026
Posted on 17 November 2025
Contents
Summary
CKR Accountants are looking for a new Apprentice Receptionist. You will be studying toward your Customer Service Specialist Level 3 Apprenticeship Qualification.
- Wage
-
£14,723 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday 9AM - 5:30PM
38 hours a week
- Start date
-
Monday 9 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
CKR Chartered Accountants in Dartford are seeking an enthusiastic, organised individual to join them as their new Apprentice Receptionist.
The business can offer their new apprentice a supportive environment, where they will gain hands on experience and work towards a nationally recognised certification.
Role and responsibilities:
Within this accountancy practice, the apprentice will be responsible for:
- Administration tasks
- Analysis of expenses and income and petty cash receipts onto spreadsheet
- Answering calls and email communication with clients
- Assistance with preparation of self-assessment tax returns
- Data analysis and interpretation
- Processing accounting records
- Dealing with phone queries
- Preparing account and bank reconciliations
- Scanning records & post
- Carrying out reception duties such as answering phone calls, making appointments, answering queries and greeting clients for their appointments
- Keeping clients’ files and records in proper order
- Preparing letters of engagement and other relevant documentation
- Carrying out anti money laundering due diligence
- Assisting senior staff in accounts and VAT preparations
- Working towards achievement of the Level 3 Customer Service Specialist apprenticeship qualification
Where you'll work
Ckr Accountants Ltd, C K, R House
Dartford
DA1 1RZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship.
Requirements
Essential qualifications
Other in:
- Maths GCSE (grade Pass)
- English GCSE (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
We know new and established businesses need high quality, timely, up to date and reliable advice and financial information in order to manage their business effectively and make on demand business decisions. At CKR accountants we pride ourselves in delivering just that. We work with many different clients including sole traders, limited companies, charities and partnerships to deliver a wide range of services including: Minimising tax Preparation of cash flow forecasts and projections Management Accounts Assistance with accounting record maintenance Claims for loss of earnings and loss of profit due to unforeseen circumstances Preparation of year end accounts In short our people will give you the tools and advice you need to make smart business decisions and manage all aspects of your accounts.
After this apprenticeship
Possibility of a full-time role after the completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC2000000988.
Apply now
Closes on Monday 5 January 2026
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