Customer Service Practitioner Level 2 Apprenticeship
EVOLVE ENERGY SUPPLY LIMITED
LANCASHIRE (FY8 5FT)
Closes in 20 days (Monday 8 December 2025)
Posted on 17 November 2025
Contents
Summary
Are you friendly, confident, and ready to start your career in customer service? We’re offering an exciting opportunity for a motivated and enthusiastic individual to join our team as a Customer Service Apprentice. As a Customer Service Apprentice, you'll play a key role in the team, helping Evolve Energy to deliver excellent service to customers.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9am to 5pm.
37 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role provides a unique opportunity to work with a passionate and fun team. If you’re an organised, driven individual with a passion for excellence, we look forward to hearing from you!
Key Responsibilities:
- Answering customer queries via phone, email, or in person.
- Following up on customer queries and escalating when needed.
- Updating customer records and databases accurately.
- Logging and tracking queries or complaints in the system.
- Producing reports or summaries of customer interactions.
- With colleague support, handling common complaints calmly and effectively.
- Investigating simple issues and providing updates to customers. Referring more complex queries to senior team members.
- Supporting the wider team with day-to-day tasks.
- Promoting customer satisfaction and improving service delivery.
Where you'll work
JUBILEE HOUSE
EAST BEACH
LYTHAM ST ANNES
LANCASHIRE
FY8 5FT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLACKPOOL AND THE FYLDE COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
More training information
Throughout the apprenticeship, you will:
- Build strong communication and problem-solving skills.
- Develop professional behaviours for customer-facing roles.
- Understand how to deliver high-quality customer service.
- Learn to handle customer queries confidently and with empathy.
- Gain knowledge of internal systems, processes, and teamwork.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
About this employer
Evolve Energy is selective because the work we do is demanding, complex, and high impact. We unlock scarce access to renewable generation for some of the UK’s most exciting brands across retail, leisure, manufacturing, luxury hotels, and tech. The organisations we support expect the best, which means we look for people who can rise to that standard. We’re not just another renewable energy supplier. We’re industry specialists shaping the future of business energy and sustainability. Joining us means working at board level with I&C clients, helping them cut through complexity and make real progress towards decarbonisation. Few companies can offer that level of exposure, and fewer still the chance to grow with it. At Evolve, difference is celebrated. We are committed to inclusion and accessibility, creating an environment where people can be their authentic selves and thrive. As proud partners of the Armed Forces Covenant and Care Leavers Covenant, we also provide tailored support to those bringing unique skills and life experience into our team.
After this apprenticeship
This apprenticeship offers excellent long-term prospects. While a permanent role is not guaranteed, Evolve Energy aims to retain successful apprentices where possible. If a suitable role is available upon completion, you may be offered continued employment and further development opportunities.
Ask a question
The contact for this apprenticeship is:
BLACKPOOL AND THE FYLDE COLLEGE
The reference code for this apprenticeship is VAC2000000970.
Apply now
Closes in 20 days (Monday 8 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.