Business Administration Apprentice

METRICK LIMITED

NEWTON AYCLIFFE (DL5 6BL)

Closes in 24 days (Friday 12 December 2025 at 11:59pm)

Posted on 17 November 2025

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Summary

Your main duties may be adapted to meet business needs, and you may also be required to undertake other equivalent tasks as reasonably requested by the Company.

• Wage:

  £11,778 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  £7.55 an hour

• Training course: Business administrator (level 3)
• Hours: Monday - Friday (exact hours to be confirmed).

  30 hours a week

• Start date:

  Tuesday 13 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Client support

Provide essential support to clients by scheduling meetings, preparing presentations and responding to enquiries. Always deliver excellent customer service, ensuring clients receive timely assistance and high-quality support throughout their engagement with the company.

Communication

To interact with leads and deal with enquiries from clients, acting as a bridge between consultants, clients and other staff members. The assistant manages emails, phone calls and schedules meetings to move the client to the next stage. They ensure effective communication flows within the business.

Document Control

Organise, maintain and update both physical and digital documents, ensuring documents are stored securely but remain easily accessible, while always maintaining confidentiality. Make sure all relevant paperwork is correctly saved on the server and filing system if necessary. Set up folders for new clients and ensure all required documentation is available for Metrick staff.

General daily tasks

Complete day-to-day administrative duties, including posting, filing, printing, scanning, answering phone calls, emailing, booking and other routine tasks that support the smooth running of the office.

Database Management

Support the maintenance and updating of internal databases, with a primary focus on managing the grant database for our app. This includes adding new grants, updating existing entries, ensuring all information is correctly formatted and removing or hiding any grants that have closed so they are no longer visible on the app. Ensure the data is correct, consistent and user-friendly so clients can easily find and access the grants they are entitled to through the app.

Meetings

Prepare agendas for meetings, take accurate minutes and distribute required documents afterwards. Book all internal and external meetings and ensure all necessary paperwork is prepared in advance.

Research Support

Conduct research to identify new grants and extract relevant information from grant newsletters and other sources, then add the gathered data to the company’s grant database. Support ongoing projects and client requirements by keeping the Metrick team informed of new funding opportunities.

Training and Development

Participate in training sessions to develop business administration skills. Undertake any required learning to progress through the apprenticeship framework.

Customer Relationship Management (CRM)

Update and maintain client records in the CRM system (HubSpot). Support the team in tracking client interactions and follow-ups.

Grant Support & Networking

Assist with grant applications by gathering required information, completing initial drafts and supporting the submission process. Conduct tailored grant searches for clients to identify suitable funding opportunities. Attend networking events, both online and in person, to build relationships, promote the company and stay informed about new industry developments.

Driver's licence (preferable).

Where you'll work

LANGTON BUSINESS CENTRE
DURHAM WAY NORTH
AYCLIFFE BUSINESS PARK
NEWTON AYCLIFFE
DL5 6BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ITEC NORTH EAST LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard which includes:

• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

• IT
• Record and document production
• Decision-making
• Interpersonal skills
• Communication
• Quality
• Planning and organisation
• Project management
• Relevant regulation
• Policies
• External environment factor

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Creative
• Initiative

About this employer

Metrick specialises in grant searches, grant applications and ECO4 residential upgrades.

After this apprenticeship

Possibility of a full-time position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ITEC NORTH EAST LIMITED

The reference code for this apprenticeship is VAC2000000952.

Apply now

Closes in 24 days (Friday 12 December 2025 at 11:59pm)

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