Level 3 Business Administration Apprentice
AGE UK GATESHEAD
NE8 1BX (NE8 1BX)
Closes in 16 days (Friday 5 December 2025 at 11:59pm)
Posted on 19 November 2025
Contents
Summary
This apprenticeship offers the opportunity to gain a Level 3 Business Administration qualification while developing practical skills in a supportive environment. You will play a key role in delivering administrative support for our Information and Advice services.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 10:00am - 4:30pm with a 30-minute lunch break.
30 hours a week
- Start date
-
Monday 15 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Reception & Communication: Answer incoming calls and manage reception duties professionally. Respond promptly to voicemails and emails.
- Data Management: Accurately record client information on Charity Log. Scan and upload documents as required.
- Client Support: Assist new clients through the Initial Service Assessment process. Complete benefit checks and refer clients to relevant departments.
- General Administration: Handle incoming and outgoing mail, including franking and maintaining the post book. Take mail to the post office when necessary.
- Event Support: Provide administrative assistance for events and activities.
Where you'll work
The Bank, 215 High Street, Gateshead
Tyne and Wear
NE8 1BX
NE8 1BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTHUMBERLAND COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
About this employer
Age UK Gateshead is a local independent charity with 52 dedicated staff members. We support over 6,500 older people every year through activities, events, befriending, and information services. If you want to make a real difference in people’s lives, this is the place for you.
After this apprenticeship
As part of your apprenticeship, you will receive structured training leading to a Level 3 Business Administration qualification. You will gain hands-on experience in a professional environment and develop skills in communication, data management, and client support. Upon successful completion, there may be opportunities to progress into permanent administrative roles within Age UK Gateshead or other departments, allowing you to build a long-term career in the charity sector.
Ask a question
The contact for this apprenticeship is:
NORTHUMBERLAND COUNCIL
The reference code for this apprenticeship is VAC2000000936.
Apply now
Closes in 16 days (Friday 5 December 2025 at 11:59pm)
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