Transport Delivery Assistant - Apprentice
Portsmouth City Council
Hampshire (PO1 2AL)
Closes in 7 days (Sunday 30 November 2025)
Posted on 17 November 2025
Contents
Summary
Join Portsmouth City Council as an Apprentice Transport Delivery Assistant! You'll be part of the team that helps keep the city moving. From supporting traffic regulation orders to assisting with transport projects, you'll learn how things work behind the scenes, gaining experience in transport delivery as well as your own business & admin skills.
- Wage
-
£24,310 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, with hours typically between 8:30 am and 5.00 pm, with some flexibility.
37 hours a week
- Start date
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Monday 15 December 2025
- Duration
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1 year 9 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reporting to the Transport Delivery Lead, you will work towards:
- Supporting the Transport Delivery Manager in the investigation of service complaints, using diplomacy and integrity, providing appropriate verbal and written responses, escalating when appropriate, and to record all outcomes accordingly
- Providing technical support, assistance and consultation support to the members of the Transport Delivery Team in dealing with the day-to-day activities of the section
- Developing communication skills to liaise and work effectively with other internal teams, to ensure a cohesive and collaborative approach to TRO consultations and queries, the Feasibility process and delivery of the LTP programme
- Providing technical support in the coordination and provision of information relating to Traffic Regulation Orders and Land Charges
- Responding to and investigating feasibility queries raised by members of the public, Councillors and other stakeholders, in conjunction with the Feasibility Senior Transport Planner or Transport Delivery Manager, where appropriate
- Providing technical information and assistance in the preparation of reports for Transport Delivery Steering Group as required
- Remaining up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice
- Being responsible for advanced administrative tasks, including the raising of purchase orders and processing of invoices as directed by more senior team members
Where you'll work
Civic Offices
Guildhall Square
Portsmouth
Hampshire
PO1 2AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HTP APPRENTICESHIP COLLEGE LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.
You will be developing Knowledge, Skills, and Behaviours in the following areas:
- IT
- Record and Document Production
- Decision Making
- Interpersonal Skills
- Quality Planning
- Project Management
- Business Processes
As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.
The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.
More training information
For more information on HTP Apprenticeship College - www.htp.ac.uk
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
You will need to demonstrate that you have the Right to Work in the UK for the duration of the apprenticeship. No post will be offered without it.
About this employer
The Transport Delivery team at Portsmouth City Council is responsible for managing and implementing transport projects to meet the city's transport strategy. This includes projects for active travel (cycling and walking), road safety, parking, and new technologies like electric vehicle infrastructure. The team works to improve the city's transport network for a healthier, safer, and more sustainable environment through the project lifecycle.
https://www.portsmouth.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This is a fixed-term apprenticeship contract.
Ask a question
The contact for this apprenticeship is:
HTP APPRENTICESHIP COLLEGE LTD
The reference code for this apprenticeship is VAC2000000934.
Apply now
Closes in 7 days (Sunday 30 November 2025)
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