Enrolment & Customer Liaison Apprentice
TRAINPLUS LTD
WICKFORD (SS12 9AQ)
Closes in 29 days (Wednesday 17 December 2025 at 11:59pm)
Posted on 17 November 2025
Contents
Summary
This role is focused on the administration and delivery of the end to end learner enrolment process, acting as a primary liaison for learners/employers from application to enrolment sign-off and handover to assessors. You should apply if you thrive in a customer-facing environment, enjoying working towards accommodating the needs of a customer.
- Wage
-
£25,000 a year
Check minimum wage rates (opens in new tab)
Base salary may be increased DOE Annual Salary Review
- Training course
- Sales executive (level 4)
- Hours
-
Monday to Friday, 8.00am to 4.00pm.
38 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage the full enrolment workflow for apprenticeships and other programmes, ensuring documentation is complete, accurate, and submitted on time.
- Complete eligibility checks in line with apprenticeship funding rules and legal requirements (e.g. right to work/residency, prior learning and qualifications, employment status/hours, employer levy/non levy status).
- Coordinate initial assessments and diagnostics (e.g. English/Maths and vocational diagnostics), ensuring outcomes inform the Individual Learning Plan (ILP) and additional support where required.
- Deliver enrolment meetings (1:1 or small group) that cover programme structure, expectations, KSBs, off the job training, functional skills, safeguarding/Prevent, equality, health & safety, data protection, assessment and EPA timelines.
- Liaise with internal teams to secure a smooth onboarding, including SENCO for SEND/learning support needs and assessors/tutors regarding employer/learner requirements.
- Set up and maintain accurate learner records across MIS/CRM and e portfolio systems (e.g. PICS, SmartAssessor, internal spreadsheets), including evidence packs and ILR fields.
- Ensure robust IAG at point of entry, including recognition of prior learning (RPL) and appropriate programme placement/level.
- Produce and issue compliant paperwork (agreements, commitment statements, training plans) and obtain all required signatures and consents.
- Always uphold GDPR and data security standards.
Where you'll work
73A HIGH STREET
WICKFORD
SS12 9AQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAINPLUS LTD
Training course
Sales executive (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
- Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
- Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
- Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
- Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
- Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
- Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
- Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
- Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
- Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
- Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Training schedule
Your training will take place within your workplace, and will generally be structured through having 1 day/week allocated to your apprenticeship duties, with regular support from your assessor/tutor and internal mentors.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4+)
- Maths (grade C/4+)
Desirable qualifications
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
TrainPlus is a training provider committed to providing a quality educational service meeting the needs of both individuals and organisations by offering bespoke training. Our mission is to inspire learners to achieve excellence. Our aim at TrainPlus is to be responsive to the needs of our customers by carrying out skills gaps analysis addressing local, social, economical and technological factors.
https://www.trainplus.co.uk/ (opens in new tab)
Company benefits
- 30 days annual leave, plus 2-week Christmas break. - CPD, training, and funded qualifications. - Pension scheme. - Summer and Christmas outings. - Work-based travel compensation (when travelling during working hours, e.g. enrolment meetings).
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After completion of the apprenticeship, we would be looking to continue working with the applicant to further develop them in-line with their own desired career progression, as well as our vision for their business.
We hope to see a continued drive to support the business in its growth and development, leading to increased responsibilities within the team, with potential of newer opportunities arising as the organisation continues to expand.
Ask a question
The contact for this apprenticeship is:
TRAINPLUS LTD
The reference code for this apprenticeship is VAC2000000840.
Apply now
Closes in 29 days (Wednesday 17 December 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.