Assistant Connections Coordinator Advanced Apprentice
National Grid Electricity Distribution
Gallows Hill (CV34 6DA)
Closes on Saturday 28 February 2026
Posted on 19 November 2025
Contents
Summary
The apprenticeship programme takes approximately eighteen months to complete, and you may spend some of your first few weeks being inducted onto the programme at one of our Training Centres.
- Wage
-
£24,306 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9am- 5:30pm.
38 hours a week
- Start date
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Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a first step to your career in the energy industry, our Advanced Apprenticeship programmes are like no other! You’ll gain an insight into how we work at National Grid, understand what a career with us can offer, and receive some great rewards and benefits:
Upon successful completion of your 18-month apprenticeship you will achieve a nationally recognised accredited qualification, Level 3 Business Administration Apprenticeship.
As an Assistant Connections Coordinator Advanced Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.
Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. As an Assistant Connections Coordinator Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections.
Within this role you, you’ll gain experience in customer support and coordination including:
- Acting as the first point of contact for customer inquiries, delivering high-quality service and managing expectations throughout the connection process.
- Supporting with key steps in the connection journey, like tracking applications and supporting project delivery.
- Working with different teams including Customer Connections and regional teams to help organise customer meetings to keep everything running smoothly.
- Maintain accurate system data and records, ensuring timely submissions to Ofgem and managing our internal platforms.
- Supporting the transition to Net Zero and RIIO-T2 by helping improve data and contribute to customer strategy.
Stakeholder and site-based meetings are likely to occur in this role too, which may involve travelling to locations that are not your office base. Whilst you do not require a driving licence for this role, you will be required to ensure that you meet travel requirements to Eakring etc. as required for training. This can be through means of public transport if you do not drive.
Where you'll work
National Grid House
Warwick Technology Park
Gallows Hill
CV34 6DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NATIONAL GRID PLC
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You may be required to attend training at our Training Centre in Eakring, Newark for up to 12 weeks. This could include multiple and frequent nights away from home.
Requirements
Essential qualifications
GCSE in:
- 3 other subjects (grade 4 and above)
- English Language (grade 4 and above)
- Maths (grade 4 and above)
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
- Safety awareness
- Resilient
About this employer
National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt. The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. Net-zero targets are transforming the way we work and increasing the scope of the positive impact we can make. Right now, we’re looking for apprentices to join us. Our people in Network Services work across a number of teams to keep the lights on for our customers. They might be helping a customer who has lost supply or supporting a developer building a multi-million pound project. They maintain a 24/7 service from faults and maintenance, asset replacement to new connections, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts, their work is critical to everything we do.
https://www.nationalgrid.co.uk/ (opens in new tab)
Company benefits
- 26 days annual leave + statutory holidays - Competitive pension scheme (Double matched up to 12%) and Sharesave options - Employee Assistance Programme - Protective clothing and safety equipment supplied
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
To be determined.
Ask a question
The contact for this apprenticeship is:
NATIONAL GRID PLC
The reference code for this apprenticeship is VAC2000000775.
Apply now
Closes on Saturday 28 February 2026
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