Client Coordinator Apprentice

AURA SKIN CLINIC LIMITED

Buckinghamshire (MK9 1AE)

Closes in 13 days (Monday 1 December 2025 at 11:59pm)

Posted on 14 November 2025

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Summary

We are looking for a warm, organised and proactive Client Coordinator Apprentice to join our team. This is a key role focused on delivering an exceptional client experience while supporting the smooth day-to-day running of the clinic.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Annual Salary

Training course
Business administrator (level 3)
Hours
To be discussed at interview

38 hours a week

Start date

Monday 15 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll be the friendly face of the clinic- managing appointments, supporting marketing activities, and ensuring everything runs seamlessly behind the scenes.

Administration & Operations:

  • Maintain and update client records and appointment systems
  • Keep track of clinic stock levels and place orders when necessary (with manager approval)
  • Manage new and existing enquiries via phone, email, WhatsApp and Instagram
  • Make outbound calls to interested or returning clients to assist with bookings or treatment queries
  • Follow up with leads and ensure a seamless communication experience across all channels
  • Welcome and greet clients, ensuring every visit is a professional and enjoyable experience
  • Build strong relationships with clients, helping them feel valued and informed
  • Update clients about new treatments, special offers and upcoming clinic events
  • Check clients in and out efficiently and handle payments accurately
  • Manage appointment scheduling, rebooking and confirmations
  • Assist with content ideas, posting and engagement on social media platforms
  • Support marketing campaigns and clinic events as needed
  • Share updates, offers and treatment information with clients online and in-clinic
  • Assist in maintaining clinic presentation and cleanliness

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Where you'll work

149A Grafton Gate East
Milton Keynes
Buckinghamshire
MK9 1AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • State-of-the-art facilities with plenty of tech equipment available
  • 1 day a month in the South Central Institute of Technology, which offers benefits such as: Quality teaching and support
  • Project-based learning, co-delivered by employers
  • State-of-the-art facilities with plenty of tech equipment available
  • Support from the employer for your learning, development and personal growth

Requirements

Essential qualifications

“GCSE” in:

  • “Maths” (grade 9-4)
  • “English” (grade 9-4)

GCSE in:

Science (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • interpersonal skills
  • confidence
  • professional manner
  • attention to detail
  • multitasking
  • Computer literacy
  • social media.

Other requirements

• Supportive, friendly and professional team environment • Ongoing training and development opportunities • Staff discounts on treatments and skincare • Opportunity to grow within a fast-evolving aesthetics clinic

About this employer

Aura Skin Clinic is a leading skin and aesthetics clinic dedicated to helping our clients feel confident and look their best through personalised, results-driven treatments. We pride ourselves on creating a welcoming, professional and friendly atmosphere where every client feels cared for from the moment they step through the door.

After this apprenticeship

  • The opportunity to advance onto a Marketing Apprenticeship after successful completion

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC2000000741.

Apply now

Closes in 13 days (Monday 1 December 2025 at 11:59pm)

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