IT Apprentice
St Albans Girls School
St Albans (AL3 6DB)
Closes in 28 days (Tuesday 16 December 2025 at 11:59pm)
Posted on 14 November 2025
Contents
Summary
We are seeking to appoint an enthusiastic, reliable and self-motivated Infrastructure Technician Apprentice to assist the Network Manager in the day-to-day running of the school’s ICT networks, associated hardware and digital resources.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Thursday, 7.30am – 3.30pm and Friday, 7.30am-3.00pm.
37 hours a week
- Start date
-
Sunday 21 December 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line technical support, giving clear advice and troubleshooting to students and staff.
- Maintain access to internet, email and learning platforms to ensure uninterrupted online services.
- Support and maintain network hardware and software; deliver hands-on classroom support for devices and peripherals.
- Deliver technical support for school events, including AV setup and on-the-day troubleshooting.
- Assist with providing training to staff and students, preparing materials and supporting staff and students throughout the school day to support Teaching and Learning.
- Lead on small IT projects in consultation with the senior on-site team member and AET IT.
Where you'll work
St Albans Girls School
Sandridgebury Lane,
St Albans
AL3 6DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JBC SKILLS TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- On completion, the apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship. This standard aligns with the following professional recognition: RITTech
- You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work
Requirements
Essential qualifications
GCSE in:
- English (grade C (4) or above)
- Maths (grade C (4) or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Key benefits to being an employee of STAGS: ● Staff wellbeing ● Excellent facilities ● All staff encouraged and supported in their personal development ● Desirable location to live or work ● Rail links to London and easy commute from M1 and M25 St Albans Girls’ School: ● Is graded an Outstanding World Class school with over 1,400 students. with high standards of behaviour ● Is a highly successful and heavily over-subscribed school in St Albans ● GCSE results place us in the top 100 secondary school in the country and the top 3% nationally for student progress ● Offers excellent opportunities for career development with a comprehensive ECT programme
About this employer
Welcome to Ambition Education Trust. We began on 1st September 2024, growing from a friendly merger of two previous successful trusts, Alban Academies Trust and ATLAS MAT. Our new vision and values strongly mirror those from the two, previous trusts. Our trust is composed of 10 schools situated in Hertfordshire, across St Albans, Welwyn Garden City and Hemel Hempstead. There are three primaries, one infants, one junior and five secondary schools with over 800 staff delivering high-quality education to over 7500 young people from the ages 3 to 18. This is a huge privilege and one we take seriously, to achieve our central aim of Educational Excellence for All.
After this apprenticeship
Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000000675.
Apply now
Closes in 28 days (Tuesday 16 December 2025 at 11:59pm)
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